My fibre was down and I called the call centre and the case was escalated

My fibre was down and I called the call centre and the case was escalated. I was frustrated as I am working from home but Christopher took on the case and assisted me. He gave me his personal number to contact him directly should I experience any issues. I felt appreciated and looked after as a customer. I was ready to cancel my services but Christopher restored my hope in Surf4life and I can boldly say I am a happy customer and my fibre issue has been sorted. Christopher really deserves an employee of the month award for his best customer experience skills 👌🏾