Moved in Lion's Pride and request for Fibre to be activated

Moved in Lion's Pride and request for Fibre to be activated. They activated it but the router had issues. I contacted them to get the router issue fixed and the logged a ticket for it. I followed up with multiple calls. They take forever to take calls and do not bother calling back. When they answer they tell you ticket is assigned to a technician. It's been over 60 hours and the technician haven't contacted me. Worst ISP one could ever ask for. If you have opportunity to choose between them and another provider don't even bother to compare just go with another one