Logged call etc. No feedback

Been waiting for a technician to come and install the router by my place and all I get is that the call has been logged. Can't even speak to the manager cos they say they are in meetings the whole day.. l get no help from whoever answers the phone. They say they can't speak to the technicians, as if they are in a hide out place or something. Haven't even started to use them and already I'm gatvol. It's a pity I can't use other service providers. I'm really not happy