Last time I am writing about surf for life before cancelling

I sent an email specifically detailing the issues I am having in full detail.

Internet keeps on having moments of disconnect everyday for the past 2 months. I logged a call and was told to restart the router which I SPECIFCALLY mentioned that I have done a many times in the email. I called and was told a senior tech would get in touch. That was on Tuesday. Can you guess what day it is today and I have not received a response from said senior tech? None what so ever. It has gotten to the point where I wish there was another ISP servicing my complex but unfortunately not.

I cant even get UPnP enabled on request (Asked for this as well on the email!) since I am not allowed to have access to the router. As an IT person myself this is frustrating because if this cant be done for me, let me do it myself. This is truly disappointing on all levels

I would not suggest surf for life to anyone I know.