Lack of urgency

I swear this is the worst network provider- I’ve paid for my fiber internet connection and I’m still without connection. When I send them an email I get an automated response telling me about their SLA being 3 days- so they take your money and tell you to wait 3 days to be connected. So what should I do as someone who works remotely from home?! This is such an inconvenience.

Not to mention that this stupid provider does not connect your device to the wifi when your phones screen is locked. I don’t get WhatsApp notifications unless I’m on the app… it’s honestly just a lot hey.

I’m so frustrated- when I call them I get put on some que and when I get to number one in line they hang up. Imagine all the resources I need to use just to get connected that I PAID FOR! I really don’t recommend them to anyone