Lack of support from Finance regarding connectivity!

Surf4life is becoming a major problem for me due to the finance department’s failures. I have tried incredibly hard to resolve these issues with them, especially since my fiber service was cut off two days ago.

My service was suspended despite my recent payment. I was told to go to my bank for a refund because the finance team failed to cancel my debit order on February 4th, 2026, ahead of the March billing cycle. Furthermore, I intended to upgrade my line speed, but I was blocked from making any changes on my end. It feels as though I am being forced to stay on an old plan against my will.

Ultimately, I had to pay the debit order again just to get reconnected because I cannot afford to fall further behind on my work, and to waste our subscribes!

While I initially had high hopes for Surf4life, I am deeply disappointed. The service has failed me and caused me significant embarrassment and professional delay.