NC
Nkateko C
1 reviews | Active since May 2022
07 Nov 2024, 01:01
Its not Surf4Life...its Surf4Death
Surf$Life has literally been the cause of frustration. Every month there is a connection disruption that costs businesses and individuals money. I have been struggling with this ISP since I got to SKY CITY.
It is now the 6th day without internet connect and it has caused me to buy additional data to ensure that I am able to write my exams during this period. The calls made to the call centre are a tedious exercise that yield no fruits...it is useless basically.
I am actively looking for an alternative ISP even if it means pay more money, as long as they are reliable.
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Surf4Life's replyOfficial
02 Dec 2024, 12:05Hi Nkateko
Thank you for your message, We fully understand your frustration, and we regret the shortfall in the service you’ve received.
While we strive to provide the best possible service, it’s important to note that fiber is typically a best-effort service, and no service provider can guarantee 100% uptime. Unfortunately, some of the circumstances that caused the disruption were unforeseen and beyond our control. However, we are committed to continuously improving our service and ensuring that issues like this are addressed as quickly as possible.
Kindly note all our clients have the freedom to choose an alternative ISP in the area, and there are no restrictions on your ability to do so. We understand that reliable internet is crucial, Our fibre offering in the estate does not restrict service providers to offer services or products within the estate. However we would appreciate the opportunity to gain your confidence again.
While this explanation doesn’t change the inconvenience you've faced, please know that we deeply regret the service disruption and will continue to work towards improving performance. If you have any further concerns or if there is anything else we can assist with, please don’t hesitate to reach out.
Regards
Thank you for your message, We fully understand your frustration, and we regret the shortfall in the service you’ve received.
While we strive to provide the best possible service, it’s important to note that fiber is typically a best-effort service, and no service provider can guarantee 100% uptime. Unfortunately, some of the circumstances that caused the disruption were unforeseen and beyond our control. However, we are committed to continuously improving our service and ensuring that issues like this are addressed as quickly as possible.
Kindly note all our clients have the freedom to choose an alternative ISP in the area, and there are no restrictions on your ability to do so. We understand that reliable internet is crucial, Our fibre offering in the estate does not restrict service providers to offer services or products within the estate. However we would appreciate the opportunity to gain your confidence again.
While this explanation doesn’t change the inconvenience you've faced, please know that we deeply regret the service disruption and will continue to work towards improving performance. If you have any further concerns or if there is anything else we can assist with, please don’t hesitate to reach out.
Regards
Surf4Life's reply02 Dec 2024, 12:05
Official
Hi Nkateko
Thank you for your message, We fully understand your frustration, and we regret the shortfall in the service you’ve received.
While we strive to provide the best possible service, it’s important to note that fiber is typically a best-effort service, and no service provider can guarantee 100% uptime. Unfortunately, some of the circumstances that caused the disruption were unforeseen and beyond our control. However, we are committed to continuously improving our service and ensuring that issues like this are addressed as quickly as possible.
Kindly note all our clients have the freedom to choose an alternative ISP in the area, and there are no restrictions on your ability to do so. We understand that reliable internet is crucial, Our fibre offering in the estate does not restrict service providers to offer services or products within the estate. However we would appreciate the opportunity to gain your confidence again.
While this explanation doesn’t change the inconvenience you've faced, please know that we deeply regret the service disruption and will continue to work towards improving performance. If you have any further concerns or if there is anything else we can assist with, please don’t hesitate to reach out.
Regards
Thank you for your message, We fully understand your frustration, and we regret the shortfall in the service you’ve received.
While we strive to provide the best possible service, it’s important to note that fiber is typically a best-effort service, and no service provider can guarantee 100% uptime. Unfortunately, some of the circumstances that caused the disruption were unforeseen and beyond our control. However, we are committed to continuously improving our service and ensuring that issues like this are addressed as quickly as possible.
Kindly note all our clients have the freedom to choose an alternative ISP in the area, and there are no restrictions on your ability to do so. We understand that reliable internet is crucial, Our fibre offering in the estate does not restrict service providers to offer services or products within the estate. However we would appreciate the opportunity to gain your confidence again.
While this explanation doesn’t change the inconvenience you've faced, please know that we deeply regret the service disruption and will continue to work towards improving performance. If you have any further concerns or if there is anything else we can assist with, please don’t hesitate to reach out.
Regards