NC
Nhlamulo C
1 reviews | Active since Aug 2021
31 Jul 2022, 17:56
Internet always down!
Consistently down.
You’d be lucky to go a day without some kind of outage in the Sky city area.
In the past two weeks only, the outages could tally up to 6-7 days of no internet connection. I wish there were other alternatives because we’re basically paying for a service you cannot use.
Helpful (0)
Replies (1)0
Replies (1)
Surf4Life's replyOfficial
01 Aug 2022, 15:07Good Afternoon Nhlamulo
Thank you for reaching out to us. Please note that the current situation in and around Sky City, is not as a result of a fault or outage on the Surf4Life network.
The upstream provider for that area, has been experiencing excessive vandalism and theft on their lines. The upstream provider feeds Sky City, and the surrounding areas.
They have been working around the clock to try to mitigate the crime that results in our customers, as well as all other ISP's customers in the area being down.
Please keep an eye out for our broadcast emails, as we do provide reasons for outages, on our network, as well as updates on situations like these.
Kind Regards
Thank you for reaching out to us. Please note that the current situation in and around Sky City, is not as a result of a fault or outage on the Surf4Life network.
The upstream provider for that area, has been experiencing excessive vandalism and theft on their lines. The upstream provider feeds Sky City, and the surrounding areas.
They have been working around the clock to try to mitigate the crime that results in our customers, as well as all other ISP's customers in the area being down.
Please keep an eye out for our broadcast emails, as we do provide reasons for outages, on our network, as well as updates on situations like these.
Kind Regards
Surf4Life's reply01 Aug 2022, 15:07
Official
Good Afternoon Nhlamulo
Thank you for reaching out to us. Please note that the current situation in and around Sky City, is not as a result of a fault or outage on the Surf4Life network.
The upstream provider for that area, has been experiencing excessive vandalism and theft on their lines. The upstream provider feeds Sky City, and the surrounding areas.
They have been working around the clock to try to mitigate the crime that results in our customers, as well as all other ISP's customers in the area being down.
Please keep an eye out for our broadcast emails, as we do provide reasons for outages, on our network, as well as updates on situations like these.
Kind Regards
Thank you for reaching out to us. Please note that the current situation in and around Sky City, is not as a result of a fault or outage on the Surf4Life network.
The upstream provider for that area, has been experiencing excessive vandalism and theft on their lines. The upstream provider feeds Sky City, and the surrounding areas.
They have been working around the clock to try to mitigate the crime that results in our customers, as well as all other ISP's customers in the area being down.
Please keep an eye out for our broadcast emails, as we do provide reasons for outages, on our network, as well as updates on situations like these.
Kind Regards