Intermittent Downtime (Always at the worst times)
When S4L works, it is beautiful, but lately its been going off at the worst of times. While I appreciate that sometimes send notifications of planned maintenance a day before, it does not help because Lion Pride ext 41 does not have cellphone signal (meaning one cant even hotspot to continue working). Also, its as though S4L never planned for Lion Pride to be fully occupied. Please improve on your communications and if you don't want to keep getting 1 stars, put pressure on the Lion Pride people to install a vodacom tower as backup. YOU ARE ONE COMPANY, if you were not, there would be plenty of other fiber providers here besides yourselves.
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Surf4Life's replyOfficial
24 Apr 2024, 14:49Hi Jito
Thank you for sharing your feedback with us. We acknowledge your concerns regarding communication and the need for alternative solutions in case of service interruptions. Regarding the issue of cellphone signal Lion Pride management is primarily responsible for that request/suggestion as we have no jurisdiction. we understand your suggestion regarding exploring alternative internet service providers for residents of Lion Pride Lifestyle Estate.
While we strive to be the preferred provider for all our customers, we also recognize the importance of choice and competition in ensuring better service reliability and customer satisfaction
We appreciate your understanding of our policies and your continued partnership with Surf4Life
Thank you for sharing your feedback with us. We acknowledge your concerns regarding communication and the need for alternative solutions in case of service interruptions. Regarding the issue of cellphone signal Lion Pride management is primarily responsible for that request/suggestion as we have no jurisdiction. we understand your suggestion regarding exploring alternative internet service providers for residents of Lion Pride Lifestyle Estate.
While we strive to be the preferred provider for all our customers, we also recognize the importance of choice and competition in ensuring better service reliability and customer satisfaction
We appreciate your understanding of our policies and your continued partnership with Surf4Life
Surf4Life's reply24 Apr 2024, 14:49
Official
Hi Jito
Thank you for sharing your feedback with us. We acknowledge your concerns regarding communication and the need for alternative solutions in case of service interruptions. Regarding the issue of cellphone signal Lion Pride management is primarily responsible for that request/suggestion as we have no jurisdiction. we understand your suggestion regarding exploring alternative internet service providers for residents of Lion Pride Lifestyle Estate.
While we strive to be the preferred provider for all our customers, we also recognize the importance of choice and competition in ensuring better service reliability and customer satisfaction
We appreciate your understanding of our policies and your continued partnership with Surf4Life
Thank you for sharing your feedback with us. We acknowledge your concerns regarding communication and the need for alternative solutions in case of service interruptions. Regarding the issue of cellphone signal Lion Pride management is primarily responsible for that request/suggestion as we have no jurisdiction. we understand your suggestion regarding exploring alternative internet service providers for residents of Lion Pride Lifestyle Estate.
While we strive to be the preferred provider for all our customers, we also recognize the importance of choice and competition in ensuring better service reliability and customer satisfaction
We appreciate your understanding of our policies and your continued partnership with Surf4Life