Incompetencent service

Item: Surf4Life
Rating: 1
Author: Kabelo M

I am so annoyed with the service I received from them. I wake up today. With our wifi down when I call and speak to Sipho he tells me we are disconnected and I asked how. When I was debited and received invoice and requested me to send invoice so finance can check this is such an inconvenience as we have to work and now we have to wait for them to check with finance. On top of that we are told we switched units when we have never switched units. This is unexpectable at all!!

Helpful (0)

Replies (1)

Surf4Life's replyOfficial

04 Jul 2025, 12:05

Hi Kabelo

Thank you for reaching out to us.

Upon reviewing your unit, we can confirm that there is currently an active internet session. We regret any misunderstanding this may have caused.

To help us resolve any concerns you may still have, please feel free to contact us at ***. This will allow us to better understand your experience and take appropriate steps to assist you.

Additionally, a member of our service desk team will be reaching out to you shortly to follow up and ensure everything is in order.

Surf4Life's reply04 Jul 2025, 12:05

Official

Hi Kabelo

Thank you for reaching out to us.

Upon reviewing your unit, we can confirm that there is currently an active internet session. We regret any misunderstanding this may have caused.

To help us resolve any concerns you may still have, please feel free to contact us at ***. This will allow us to better understand your experience and take appropriate steps to assist you.

Additionally, a member of our service desk team will be reaching out to you shortly to follow up and ensure everything is in order.