Incompetencent Service

We have no internet connection from yesterday at 12:00 I work from home and relay very much on wifi just like everybody else in the world _ I sent a email to surf 4 life enquirying as what's the issue what's the ETA _only to be responded by Khaya who disregarded my frustration that I could no longer get any work done to tell me that there is no way I can get any service provider who will guarantee 100 uptime of wifi which that email raised red flags as to dismissing my Complaint and justifying their technical issues. I was even forced to return work during that and then we pay for wifi every month what are we then paying for???