LB
Lina B
1 reviews | Active since Nov 2025
11 Nov 2025, 09:41
I'm not happy at all with the SurfForLife Wi-Fi connection services
<div>I'm not happy at all with the SurfForLife Wi-Fi connection services. From the Call Centre Consultants to the whole connection. Why should I be the 1 following up on the complain I had regarding a faulty device. I made them aware of a sudden disconnection after a thunderstormy weather, but still no technician has come to assist or check on me and update me on the system. Rate it 1/5.</div>
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Surf4Life's replyOfficial
13 Nov 2025, 16:05Hi Lina
We regret the delay and the inconvenience caused by this experience.
Please note that weather-related disruptions can sometimes cause unforeseen technical challenges, and we always strive to attend to such matters as quickly as possible. Please note that your service restoration has been scheduled for tomorrow at 10:00 and we appreciate you taking our call to schedule this appointment, and our team will ensure that the issue is fully resolved. Our Support team will be in contact with you for a follow up.
We regret the delay and the inconvenience caused by this experience.
Please note that weather-related disruptions can sometimes cause unforeseen technical challenges, and we always strive to attend to such matters as quickly as possible. Please note that your service restoration has been scheduled for tomorrow at 10:00 and we appreciate you taking our call to schedule this appointment, and our team will ensure that the issue is fully resolved. Our Support team will be in contact with you for a follow up.
Surf4Life's reply13 Nov 2025, 16:05
Official
Hi Lina
We regret the delay and the inconvenience caused by this experience.
Please note that weather-related disruptions can sometimes cause unforeseen technical challenges, and we always strive to attend to such matters as quickly as possible. Please note that your service restoration has been scheduled for tomorrow at 10:00 and we appreciate you taking our call to schedule this appointment, and our team will ensure that the issue is fully resolved. Our Support team will be in contact with you for a follow up.
We regret the delay and the inconvenience caused by this experience.
Please note that weather-related disruptions can sometimes cause unforeseen technical challenges, and we always strive to attend to such matters as quickly as possible. Please note that your service restoration has been scheduled for tomorrow at 10:00 and we appreciate you taking our call to schedule this appointment, and our team will ensure that the issue is fully resolved. Our Support team will be in contact with you for a follow up.