I’m had a conversation with out the consultant via a call where I wanted to be connected for free trial since I just occupied my new home

I’m had a conversation with out the consultant via a call where I wanted to be connected for free trial since I just occupied my new home. He asked me to send a picture of the devices on the wall via WhatsApp and after seeing the pictures he advised that there is one device missing and he will log a call for a technician to come