MD
Melz D
1 reviews | Active since May 2020
26 May 2023, 20:02
I would like to writ...
I would like to write a review about Surf4life, They have captured Sky City Development and no other service provider can operate and they offer us wifi that is unreliable and cannot even finish a week without interruptions
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Surf4Life's replyOfficial
23 Jun 2023, 12:47Good day Ayabulela
We hope this message finds you well. We would like to take a moment to address an issue that may have affected your service recently. We understand that disruptions in connectivity can be frustrating, and we want to assure you that we are committed to resolving any issues as quickly as possible.
We hope this message finds you well. We would like to take a moment to address an issue that may have affected your service recently. We understand that disruptions in connectivity can be frustrating, and we want to assure you that we are committed to resolving any issues as quickly as possible.
In some cases, breaks in the upstream provider's network can occur, causing interruptions to your internet service. In the case of Sky City, these breaks were due to vandalism and theft many kilometers from Sky City. While these breaks are beyond our control, we want to emphasize that we are doing everything within our power to maintain the pressure on the upstream provider to address and resolve the break as soon as possible.
We understand the importance of reliable and uninterrupted internet service for your daily activities, and we apologize for any inconvenience this may have caused. We have a dedicated team actively working with our upstream provider to ensure that they take immediate action to rectify the situation.
Please be assured that whenever an outage does occur, we monitor the progress and push for a speedy resolution by escalating to the highest level with the upstream provider. We understand how vital it is for you to have a stable internet connection, and we are committed to providing the best service possible.
Also please take note that in a situation like this, no matter who the ISP is, if the main infrastructure is down, there will be no connectivity within the affected area
We hope that this explataion gives you more insight as to what the processes are like and how we do our utmost best to get all residents connecte as soon as possible
Please dont hesitate to let us know should you require any further assistance
Kind regards
Customer Care
Also please take note that in a situation like this, no matter who the ISP is, if the main infrastructure is down, there will be no connectivity within the affected area
We hope that this explataion gives you more insight as to what the processes are like and how we do our utmost best to get all residents connecte as soon as possible
Please dont hesitate to let us know should you require any further assistance
Kind regards
Customer Care
Surf4Life's reply23 Jun 2023, 12:47
Official
Good day Ayabulela
We hope this message finds you well. We would like to take a moment to address an issue that may have affected your service recently. We understand that disruptions in connectivity can be frustrating, and we want to assure you that we are committed to resolving any issues as quickly as possible.
We hope this message finds you well. We would like to take a moment to address an issue that may have affected your service recently. We understand that disruptions in connectivity can be frustrating, and we want to assure you that we are committed to resolving any issues as quickly as possible.
In some cases, breaks in the upstream provider's network can occur, causing interruptions to your internet service. In the case of Sky City, these breaks were due to vandalism and theft many kilometers from Sky City. While these breaks are beyond our control, we want to emphasize that we are doing everything within our power to maintain the pressure on the upstream provider to address and resolve the break as soon as possible.
We understand the importance of reliable and uninterrupted internet service for your daily activities, and we apologize for any inconvenience this may have caused. We have a dedicated team actively working with our upstream provider to ensure that they take immediate action to rectify the situation.
Please be assured that whenever an outage does occur, we monitor the progress and push for a speedy resolution by escalating to the highest level with the upstream provider. We understand how vital it is for you to have a stable internet connection, and we are committed to providing the best service possible.
Also please take note that in a situation like this, no matter who the ISP is, if the main infrastructure is down, there will be no connectivity within the affected area
We hope that this explataion gives you more insight as to what the processes are like and how we do our utmost best to get all residents connecte as soon as possible
Please dont hesitate to let us know should you require any further assistance
Kind regards
Customer Care
Also please take note that in a situation like this, no matter who the ISP is, if the main infrastructure is down, there will be no connectivity within the affected area
We hope that this explataion gives you more insight as to what the processes are like and how we do our utmost best to get all residents connecte as soon as possible
Please dont hesitate to let us know should you require any further assistance
Kind regards
Customer Care