I waited for a week ...

Hi Clara,Thank you for bringing this to our attention.We regret for the delay and the frustration caused by waiting a week without assistance, especially after having to call multiple times. That is certainly not the level of service we aim to provide.Please kindly share your reference number or account details with us so we can urgently follow up on the technician appointment and provide you with immediate feedback. We are committed to resolving this matter as quickly as possible.Kind regards,