I recently interacted with Ayanda Mahlangu, who provided excellent customer service

I recently interacted with Ayanda Mahlangu, who provided excellent customer service. She was professional, attentive, and went the extra mile to address my concerns. Her efforts made a difference in an otherwise frustrating experience. However, my overall experience with S4L as an ISP has been disappointing. The engineers seem unfami**** with the service and environment, which is troubling. There are frequent outages and constant connection issues that disrupt service regularly. Moreover, S4L’s communication is poor. They fail to notify customers of outages until complaints are made, indicating weak network management and monitoring. While Ayanda’s assistance was commendable, the technical issues and lack of proactive communication from S4L need serious improvement.