1 reviews | Active since Nov 2019
I RATHER NOT
Alright let's see where can I start, first of all this company is the worst at their services, like is not one working or what's going on been trying to contact them since 28 December 2023. I just moved in to woodlands place and they are the only fibre provider, but it feels like they don't care about anything. They don't care if they have another customer or not.
I have been trying to get the fibre up and running with them all this time but no one is willing to help. According to woodlands place it is activated but they don't even know what's going on. Woodlands place sent them a email and they only response in 2 DAYS AND ITS IN THE NIGHT. Now 2nd of January 2024 send a email at 6am in the morning and then call 7:30am asking for more information???? While I send all the information I have regarding the router, fibre box, and everything is working but just the services!!!
What a horrible service and the worst fibre provider.
We take your feedback seriously and are committed to improving our service, please note our service desk is available 24/7 and we have an SLA in place to assist our clients in a timely manner, this means our responses will vary in times received by yourself. we understand the importance of reliable and timely assistance, especially during the initial setup phase. We regret for the delay in our response and the lack of clarity surrounding the activation of your fibre service
Your experience is certainly not reflective of the level of service we aim to provide, we appreciate your patience during the time spent to rectify the situation and understanding as we work towards improving the reliability of our services.
Best regards,
We take your feedback seriously and are committed to improving our service, please note our service desk is available 24/7 and we have an SLA in place to assist our clients in a timely manner, this means our responses will vary in times received by yourself. we understand the importance of reliable and timely assistance, especially during the initial setup phase. We regret for the delay in our response and the lack of clarity surrounding the activation of your fibre service
Your experience is certainly not reflective of the level of service we aim to provide, we appreciate your patience during the time spent to rectify the situation and understanding as we work towards improving the reliability of our services.
Best regards,