EM
EDITH M
1 reviews | Active since Jan 2019
22 Nov 2025, 20:08
I logged a call Wedn...
I logged a call Wednesday and only saw a technician today,when he left my wifi was not working at all
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Surf4Life's replyOfficial
24 Nov 2025, 11:23Hi Edith
We regret for the confusion & possible miscommunication regarding your recent service call. After the technician’s visit to your unit, it was noted that restoring the fiber required specific materials and equipment that were only available on 24/11/2025. The technician has therefore rescheduled the work for that date to ensure the issue is fully resolved.
Our support desk will follow up with you to confirm once the service has been completed. We appreciate your patience and understanding as we work to restore your connection.
We regret for the confusion & possible miscommunication regarding your recent service call. After the technician’s visit to your unit, it was noted that restoring the fiber required specific materials and equipment that were only available on 24/11/2025. The technician has therefore rescheduled the work for that date to ensure the issue is fully resolved.
Our support desk will follow up with you to confirm once the service has been completed. We appreciate your patience and understanding as we work to restore your connection.
Surf4Life's reply24 Nov 2025, 11:23
Official
Hi Edith
We regret for the confusion & possible miscommunication regarding your recent service call. After the technician’s visit to your unit, it was noted that restoring the fiber required specific materials and equipment that were only available on 24/11/2025. The technician has therefore rescheduled the work for that date to ensure the issue is fully resolved.
Our support desk will follow up with you to confirm once the service has been completed. We appreciate your patience and understanding as we work to restore your connection.
We regret for the confusion & possible miscommunication regarding your recent service call. After the technician’s visit to your unit, it was noted that restoring the fiber required specific materials and equipment that were only available on 24/11/2025. The technician has therefore rescheduled the work for that date to ensure the issue is fully resolved.
Our support desk will follow up with you to confirm once the service has been completed. We appreciate your patience and understanding as we work to restore your connection.