SM
Simphiwe M
1 reviews | Active since Sept 2025
05 Sept 2025, 15:27
I have been sending emails to your office regarding my issue, but I have not received any response
I have been sending emails to your office regarding my issue, but I have not received any response. This matter is urgent and requires attention. Please send a technician to come and locate and resolve the problem as soon as possible. Kindly confirm when the technician will be dispatched, as the delay is causing inconvenience.
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Surf4Life's replyOfficial
08 Sept 2025, 11:39Hi Simphiwe
Please be assured that we value all our clients and are committed to treating each case with fairness and urgency. To ensure consistent and reliable service, we follow a Service Level Agreement (SLA) policy that allows us to accommodate all our clients fairly.
As part of our SLA, we strive to resolve:
Technical issues within 2 business days
Fibre-related issues within 3 business days
Please note that resolution times may vary depending on the complexity of the issue and resource availability. Your ticket S4L #*** is currently within the SLA window and will be attended to at the technician’s earliest availability.
We appreciate your patience and understanding, and we assure you that your issue is receiving the attention it deserves.
Please be assured that we value all our clients and are committed to treating each case with fairness and urgency. To ensure consistent and reliable service, we follow a Service Level Agreement (SLA) policy that allows us to accommodate all our clients fairly.
As part of our SLA, we strive to resolve:
Technical issues within 2 business days
Fibre-related issues within 3 business days
Please note that resolution times may vary depending on the complexity of the issue and resource availability. Your ticket S4L #*** is currently within the SLA window and will be attended to at the technician’s earliest availability.
We appreciate your patience and understanding, and we assure you that your issue is receiving the attention it deserves.
Surf4Life's reply08 Sept 2025, 11:39
Official
Hi Simphiwe
Please be assured that we value all our clients and are committed to treating each case with fairness and urgency. To ensure consistent and reliable service, we follow a Service Level Agreement (SLA) policy that allows us to accommodate all our clients fairly.
As part of our SLA, we strive to resolve:
Technical issues within 2 business days
Fibre-related issues within 3 business days
Please note that resolution times may vary depending on the complexity of the issue and resource availability. Your ticket S4L #*** is currently within the SLA window and will be attended to at the technician’s earliest availability.
We appreciate your patience and understanding, and we assure you that your issue is receiving the attention it deserves.
Please be assured that we value all our clients and are committed to treating each case with fairness and urgency. To ensure consistent and reliable service, we follow a Service Level Agreement (SLA) policy that allows us to accommodate all our clients fairly.
As part of our SLA, we strive to resolve:
Technical issues within 2 business days
Fibre-related issues within 3 business days
Please note that resolution times may vary depending on the complexity of the issue and resource availability. Your ticket S4L #*** is currently within the SLA window and will be attended to at the technician’s earliest availability.
We appreciate your patience and understanding, and we assure you that your issue is receiving the attention it deserves.