SJVV
Shane Jansen Van Vuuren
1 reviews | Active since Feb 2012
14 Dec 2022, 20:31
How do you operate a company like this?
If I could give this ISP a no star I would! They are the most useless ISP I have ever used. Avoid them if you can, because my internet is more down than up, they always have excuses, it’s impossible to work from home even though I have a UPS to help with loadshedding, that means absolutely nothing. They never respond to emails or call you back and clearly have *********** staff and know nothing about running an ISP.
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Replies (2)
Surf4Life's replyOfficial
15 Dec 2022, 09:13Good day Shane
Thank you for reaching out to us
Please note that our Site Availability and up-time for The Manhattan has been increasing over the past few months, with very limited down-time other that Upstream Provider Infrastructure breaks.
Should you be experiencing outages more frequently than this, it might indicate a isolated problem that we can address.
Kindly provide us with ticket number of reported issues so that we can investigate and see why a resolve was not found. We resolve and close each ticket logged with out service desk, and make our communication to customers a priority.
Should you not be receiving satisfactory customer service, please reach out to us on *** so that we can assist you in the best and fastest way possible.
Warm Regards,
S4L
Thank you for reaching out to us
Please note that our Site Availability and up-time for The Manhattan has been increasing over the past few months, with very limited down-time other that Upstream Provider Infrastructure breaks.
Should you be experiencing outages more frequently than this, it might indicate a isolated problem that we can address.
Kindly provide us with ticket number of reported issues so that we can investigate and see why a resolve was not found. We resolve and close each ticket logged with out service desk, and make our communication to customers a priority.
Should you not be receiving satisfactory customer service, please reach out to us on *** so that we can assist you in the best and fastest way possible.
Warm Regards,
S4L
Surf4Life's reply15 Dec 2022, 09:13
Official
Good day Shane
Thank you for reaching out to us
Please note that our Site Availability and up-time for The Manhattan has been increasing over the past few months, with very limited down-time other that Upstream Provider Infrastructure breaks.
Should you be experiencing outages more frequently than this, it might indicate a isolated problem that we can address.
Kindly provide us with ticket number of reported issues so that we can investigate and see why a resolve was not found. We resolve and close each ticket logged with out service desk, and make our communication to customers a priority.
Should you not be receiving satisfactory customer service, please reach out to us on *** so that we can assist you in the best and fastest way possible.
Warm Regards,
S4L
Thank you for reaching out to us
Please note that our Site Availability and up-time for The Manhattan has been increasing over the past few months, with very limited down-time other that Upstream Provider Infrastructure breaks.
Should you be experiencing outages more frequently than this, it might indicate a isolated problem that we can address.
Kindly provide us with ticket number of reported issues so that we can investigate and see why a resolve was not found. We resolve and close each ticket logged with out service desk, and make our communication to customers a priority.
Should you not be receiving satisfactory customer service, please reach out to us on *** so that we can assist you in the best and fastest way possible.
Warm Regards,
S4L
SJVV
Shane Jansen Van Vuuren's updateReviewer Update
30 Dec 2022, 09:42I can assure you that these are not Isolated issues. Your Google Reviews are a true reflection of the service we’ve received. Please advise what your SLA is to your customers?
SJVV
Shane Jansen Van Vuuren's update30 Dec 2022, 09:42
Reviewer Update
I can assure you that these are not Isolated issues. Your Google Reviews are a true reflection of the service we’ve received. Please advise what your SLA is to your customers?