M
Mantanzi
1 reviews | Active since Jul 2024
13 May 2026, 22:55
Horrific Service - Surf4Life
Horrific experience! The customer support is poor. Communication with customers is slow and vague, I've had 4/5 escalations in a week where I was promised a callback but never received a follow-up, and it's clear the support, technical, and finance teams don't coordinate well with each other. I end up repeating my issue to multiple agents and getting different answers each time. At this price I expect better follow-through, and I'm considering switching providers if it doesn't improve.
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Surf4Life's replyOfficial
15 May 2026, 13:22Hi Mantanzi
We regret the experience you have had and understand your frustration regarding the lack of communication, delayed feedback, and repeated escalations without resolution.This is certainly not the level of service we aim to provide, and we regret the inconvenience caused by the need to repeat your concerns to multiple departments. Kindly provide us with your account details or ticket reference number so that we may investigate the matter thoroughly and ensure that the relevant teams provide urgent feedback and assistance.Alternatively, you may email our Customer Care team directly at *** for further assistance.
We regret the experience you have had and understand your frustration regarding the lack of communication, delayed feedback, and repeated escalations without resolution.This is certainly not the level of service we aim to provide, and we regret the inconvenience caused by the need to repeat your concerns to multiple departments. Kindly provide us with your account details or ticket reference number so that we may investigate the matter thoroughly and ensure that the relevant teams provide urgent feedback and assistance.Alternatively, you may email our Customer Care team directly at *** for further assistance.
Surf4Life's reply15 May 2026, 13:22
Official
Hi Mantanzi
We regret the experience you have had and understand your frustration regarding the lack of communication, delayed feedback, and repeated escalations without resolution.This is certainly not the level of service we aim to provide, and we regret the inconvenience caused by the need to repeat your concerns to multiple departments. Kindly provide us with your account details or ticket reference number so that we may investigate the matter thoroughly and ensure that the relevant teams provide urgent feedback and assistance.Alternatively, you may email our Customer Care team directly at *** for further assistance.
We regret the experience you have had and understand your frustration regarding the lack of communication, delayed feedback, and repeated escalations without resolution.This is certainly not the level of service we aim to provide, and we regret the inconvenience caused by the need to repeat your concerns to multiple departments. Kindly provide us with your account details or ticket reference number so that we may investigate the matter thoroughly and ensure that the relevant teams provide urgent feedback and assistance.Alternatively, you may email our Customer Care team directly at *** for further assistance.