GM
Gugu M
1 reviews | Active since Apr 2018
17 Dec 2022, 08:56
Horrible WI-FI service 2 days without network 😡
@Surf4LifeZA 2 days without Wi-Fi yet we pay for this service. I was told a technician is handling my query. Now im told its December issues are not handled with the sense of urgency. What the hell so I must wait for January?
So the only time u attend to queries is when school and work offices are opened as i am told by your agents.
Will i be compensated for days without Wi-Fi.😡
So you guys dont have techs on stand-by?😡
I am not happy i am very frustrated 😡
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Surf4Life's replyOfficial
19 Dec 2022, 08:27Good day Gugu
Thank you for your email
Please note that we do not close at any point during December. Kindly advise who you spoke with, and provide us with a ticket number so that we can track the ticket and see where it is in the process. At no point in December will be waiting for the next year to resolve any issues. Business continues to operate as normal.
You are more than welcome to forward your ticket number to *** so that we can assist you. Kindly let us know if you are still experiencing a problem, as wee see data usage currently on your router?
Kind Regards,
S4L
Thank you for your email
Please note that we do not close at any point during December. Kindly advise who you spoke with, and provide us with a ticket number so that we can track the ticket and see where it is in the process. At no point in December will be waiting for the next year to resolve any issues. Business continues to operate as normal.
You are more than welcome to forward your ticket number to *** so that we can assist you. Kindly let us know if you are still experiencing a problem, as wee see data usage currently on your router?
Kind Regards,
S4L
Surf4Life's reply19 Dec 2022, 08:27
Official
Good day Gugu
Thank you for your email
Please note that we do not close at any point during December. Kindly advise who you spoke with, and provide us with a ticket number so that we can track the ticket and see where it is in the process. At no point in December will be waiting for the next year to resolve any issues. Business continues to operate as normal.
You are more than welcome to forward your ticket number to *** so that we can assist you. Kindly let us know if you are still experiencing a problem, as wee see data usage currently on your router?
Kind Regards,
S4L
Thank you for your email
Please note that we do not close at any point during December. Kindly advise who you spoke with, and provide us with a ticket number so that we can track the ticket and see where it is in the process. At no point in December will be waiting for the next year to resolve any issues. Business continues to operate as normal.
You are more than welcome to forward your ticket number to *** so that we can assist you. Kindly let us know if you are still experiencing a problem, as wee see data usage currently on your router?
Kind Regards,
S4L