KS
Karish S
1 reviews | Active since Dec 2014
26 Sept 2023, 11:33
Horrible! Still waiting on assistance with my ticket *** that was logged on 21 September
Horrible! Still waiting on assistance with my ticket *** that was logged on 21 September. Nobody gives a damn about assisting you, managers put the phone down in your ear. It’s overall a very bad experience.
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Replies (1)
Surf4Life's replyOfficial
11 Oct 2023, 15:55Hi Karish
I appreciate your feedback during our call, and I apologize for the inconvenience you've experienced. We've credited back 5 days of service for the issues you faced right after registration.
I'm glad to hear your positive feedback about Mbula one of our technicians, who helped restore your service and rebuild your confidence in us as an ISP.
Regarding your ticket ***, I understand your frustration. we will follow up on this matter to ensure you receive the assistance you need efficiently in the future. Thank you for bringing this to our attention.
Regards
I appreciate your feedback during our call, and I apologize for the inconvenience you've experienced. We've credited back 5 days of service for the issues you faced right after registration.
I'm glad to hear your positive feedback about Mbula one of our technicians, who helped restore your service and rebuild your confidence in us as an ISP.
Regarding your ticket ***, I understand your frustration. we will follow up on this matter to ensure you receive the assistance you need efficiently in the future. Thank you for bringing this to our attention.
Regards
Surf4Life's reply11 Oct 2023, 15:55
Official
Hi Karish
I appreciate your feedback during our call, and I apologize for the inconvenience you've experienced. We've credited back 5 days of service for the issues you faced right after registration.
I'm glad to hear your positive feedback about Mbula one of our technicians, who helped restore your service and rebuild your confidence in us as an ISP.
Regarding your ticket ***, I understand your frustration. we will follow up on this matter to ensure you receive the assistance you need efficiently in the future. Thank you for bringing this to our attention.
Regards
I appreciate your feedback during our call, and I apologize for the inconvenience you've experienced. We've credited back 5 days of service for the issues you faced right after registration.
I'm glad to hear your positive feedback about Mbula one of our technicians, who helped restore your service and rebuild your confidence in us as an ISP.
Regarding your ticket ***, I understand your frustration. we will follow up on this matter to ensure you receive the assistance you need efficiently in the future. Thank you for bringing this to our attention.
Regards