NM
Ntsiki M
1 reviews | Active since Jul 2024
12 Jul 2024, 12:24
Horrible service
Very bad service they never have connection and constantly lying about maintenance when they cannot solve your issue. It’s been over 4 days of not having connection in Skycity yet we pay monthly and they lie about sending technicians when you call them.
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Replies (3)NM
Ntsiki M's updateReviewer Update
15 Jul 2024, 10:12@Surf4LifeZA is the worst service provider I have ever dealt with I have been without internet connection for 8 days now and they never bother to update a customer about what is happening instead I have to constantly call them and ask what’s the update. I have spoken to Doctor and Dimpho who were of no help to me whatsoever and the worst part is that when I asked to speak to a manager on duty she refused to speak with me, her name is Cherise Laubscher. I would advise anyone who’s looking for fibre to not even dare try @Surf4LifeZA 🚮
NM
Ntsiki M's update15 Jul 2024, 10:12
Reviewer Update
@Surf4LifeZA is the worst service provider I have ever dealt with I have been without internet connection for 8 days now and they never bother to update a customer about what is happening instead I have to constantly call them and ask what’s the update. I have spoken to Doctor and Dimpho who were of no help to me whatsoever and the worst part is that when I asked to speak to a manager on duty she refused to speak with me, her name is Cherise Laubscher. I would advise anyone who’s looking for fibre to not even dare try @Surf4LifeZA 🚮
Surf4Life's replyOfficial
30 Jul 2024, 14:51Hi Ntsiki
We understand that being without internet for 8 days is unacceptable in such cases we encourage our clients to immediately report service faults, please also keep in mind we have a SLA As of our company's current policy, our technical support operates during business days, Please note we adhere to SLA these resolution times are subject to the nature and complexity of the issue and the availability of resources
We will investigate the issues you've mentioned, including the lack of updates and the response from our team members. Our goal is to improve our service and ensure such situations do not happen again. Regarding your interaction with our staff, we will address this internally to ensure that all our team members provide the best possible support to our customers. Regarding your interaction with our staff, we will address this internally to ensure that all our team members provide the best possible support to our customers.
We are committed to resolving this matter and providing you with the service you deserve.
Regards
We understand that being without internet for 8 days is unacceptable in such cases we encourage our clients to immediately report service faults, please also keep in mind we have a SLA As of our company's current policy, our technical support operates during business days, Please note we adhere to SLA these resolution times are subject to the nature and complexity of the issue and the availability of resources
We will investigate the issues you've mentioned, including the lack of updates and the response from our team members. Our goal is to improve our service and ensure such situations do not happen again. Regarding your interaction with our staff, we will address this internally to ensure that all our team members provide the best possible support to our customers. Regarding your interaction with our staff, we will address this internally to ensure that all our team members provide the best possible support to our customers.
We are committed to resolving this matter and providing you with the service you deserve.
Regards
Surf4Life's reply30 Jul 2024, 14:51
Official
Hi Ntsiki
We understand that being without internet for 8 days is unacceptable in such cases we encourage our clients to immediately report service faults, please also keep in mind we have a SLA As of our company's current policy, our technical support operates during business days, Please note we adhere to SLA these resolution times are subject to the nature and complexity of the issue and the availability of resources
We will investigate the issues you've mentioned, including the lack of updates and the response from our team members. Our goal is to improve our service and ensure such situations do not happen again. Regarding your interaction with our staff, we will address this internally to ensure that all our team members provide the best possible support to our customers. Regarding your interaction with our staff, we will address this internally to ensure that all our team members provide the best possible support to our customers.
We are committed to resolving this matter and providing you with the service you deserve.
Regards
We understand that being without internet for 8 days is unacceptable in such cases we encourage our clients to immediately report service faults, please also keep in mind we have a SLA As of our company's current policy, our technical support operates during business days, Please note we adhere to SLA these resolution times are subject to the nature and complexity of the issue and the availability of resources
We will investigate the issues you've mentioned, including the lack of updates and the response from our team members. Our goal is to improve our service and ensure such situations do not happen again. Regarding your interaction with our staff, we will address this internally to ensure that all our team members provide the best possible support to our customers. Regarding your interaction with our staff, we will address this internally to ensure that all our team members provide the best possible support to our customers.
We are committed to resolving this matter and providing you with the service you deserve.
Regards
Surf4Life's replyOfficial
30 Jul 2024, 14:59Hi Ntsiki
Our manager, Cherise, did reach out to you, and it was confirmed that you were okay and your service was active and restored. We appreciate your patience during this time.Thank you for allowing us the opportunity to address the issue. Should you have any further concerns, please don't hesitate to contact us.
Best regards
Our manager, Cherise, did reach out to you, and it was confirmed that you were okay and your service was active and restored. We appreciate your patience during this time.Thank you for allowing us the opportunity to address the issue. Should you have any further concerns, please don't hesitate to contact us.
Best regards
Surf4Life's reply30 Jul 2024, 14:59
Official
Hi Ntsiki
Our manager, Cherise, did reach out to you, and it was confirmed that you were okay and your service was active and restored. We appreciate your patience during this time.Thank you for allowing us the opportunity to address the issue. Should you have any further concerns, please don't hesitate to contact us.
Best regards
Our manager, Cherise, did reach out to you, and it was confirmed that you were okay and your service was active and restored. We appreciate your patience during this time.Thank you for allowing us the opportunity to address the issue. Should you have any further concerns, please don't hesitate to contact us.
Best regards