1 reviews | Active since Jan 2016
Horrible first impression
Been trying to get Wi-Fi from these people for the past two weeks with no luck, it took them two weeks and a few days for them to bring guys to instal the router after draining calls and emails. Even after that their guys do a lousy job coz it works for 2 minutes and apparently there is a fibre cut or something like that and it doesn’t work after endless calls and telling me to stay at home and wait for technicians I ended up giving up its just emotionaly draining it makes you wander how our relationship will be i see other going days with no internet in this day and age where our tvs and life works on internet you can’t have such unreliable people so I decided to opt out and warn others, hopefully they don’t bill me for nonsense. I wanted zero stars but I guess the one star is fine it goes to Thembinkosi he is the only one who didn’t make empty promises to cal and never did the rest say they will cal you and never do.
Thank you for sharing your experience with us & for taking our call. We regret the service experience you’ve had and truly appreciate your patience as we work to restore your connection and confidence in us as SURF4LIFE. It's essential to us that all necessary steps are taken to ensure a thorough investigation and that our staff maintain the highest standards of professionalism and helpfulness. To further address the matter, we will expedite a technician to assess and restore your service as soon as possible and as discussed.
Please reach out if there’s anything specific you need while we work on this, as we’re committed to resolving these issues and preventing similar experiences in the future. Thank you for your patience and for allowing us the opportunity to improve.
Thanks,
Thank you for sharing your experience with us & for taking our call. We regret the service experience you’ve had and truly appreciate your patience as we work to restore your connection and confidence in us as SURF4LIFE. It's essential to us that all necessary steps are taken to ensure a thorough investigation and that our staff maintain the highest standards of professionalism and helpfulness. To further address the matter, we will expedite a technician to assess and restore your service as soon as possible and as discussed.
Please reach out if there’s anything specific you need while we work on this, as we’re committed to resolving these issues and preventing similar experiences in the future. Thank you for your patience and for allowing us the opportunity to improve.
Thanks,
