DM
Dineo M
1 reviews | Active since Jun 2018
04 May 2025, 13:53
Horrible Customer service. We are not mates please.
Yoh yoh wow!!! The customer service at this company is so ridiculous, I am appalled. Is there a QA department that analyses these calls?? The tone and manner in which the agents handle themselves is sad, unemployment is rife in SA, there are plenty of willing young people who can be professional. Anyways they deactivated my services after I had communicated that I do not wish to proceed with a boost, mind you we just moved in. From the reviews here it seems Tshifiwa is carrying that company’s customer care department. Perhaps look into other agents shadowing her and learning how to handle themselves with customers. Ridiculous!!!
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Surf4Life's replyOfficial
05 May 2025, 15:58Hi Dineo
Thank you for sharing your experience with us.
We are especially concerned to hear about the tone and conduct of our agents, and we agree that professionalism and respectful communication should never be compromised. Please be assured that we do have a Quality Assurance process in place to review calls, and your complaint will be escalated for immediate investigation. The incident regarding the deactivation of your service despite your communication will also be reviewed in full. To assist us further, we would appreciate any additional details you can provide regarding the calls, including approximate times or specific concerns, so we can ensure a complete and fair review. We are committed to resolving this and will be in touch with you directly to gather this information.
We're grateful for your recognition of Tshifiwa — it’s always helpful to know when team members are making a positive impact. We’ll be sure to pass on your compliment, and we are actively working to ensure the same level of service is delivered consistently across our team.
Thank you for sharing your experience with us.
We are especially concerned to hear about the tone and conduct of our agents, and we agree that professionalism and respectful communication should never be compromised. Please be assured that we do have a Quality Assurance process in place to review calls, and your complaint will be escalated for immediate investigation. The incident regarding the deactivation of your service despite your communication will also be reviewed in full. To assist us further, we would appreciate any additional details you can provide regarding the calls, including approximate times or specific concerns, so we can ensure a complete and fair review. We are committed to resolving this and will be in touch with you directly to gather this information.
We're grateful for your recognition of Tshifiwa — it’s always helpful to know when team members are making a positive impact. We’ll be sure to pass on your compliment, and we are actively working to ensure the same level of service is delivered consistently across our team.
Surf4Life's reply05 May 2025, 15:58
Official
Hi Dineo
Thank you for sharing your experience with us.
We are especially concerned to hear about the tone and conduct of our agents, and we agree that professionalism and respectful communication should never be compromised. Please be assured that we do have a Quality Assurance process in place to review calls, and your complaint will be escalated for immediate investigation. The incident regarding the deactivation of your service despite your communication will also be reviewed in full. To assist us further, we would appreciate any additional details you can provide regarding the calls, including approximate times or specific concerns, so we can ensure a complete and fair review. We are committed to resolving this and will be in touch with you directly to gather this information.
We're grateful for your recognition of Tshifiwa — it’s always helpful to know when team members are making a positive impact. We’ll be sure to pass on your compliment, and we are actively working to ensure the same level of service is delivered consistently across our team.
Thank you for sharing your experience with us.
We are especially concerned to hear about the tone and conduct of our agents, and we agree that professionalism and respectful communication should never be compromised. Please be assured that we do have a Quality Assurance process in place to review calls, and your complaint will be escalated for immediate investigation. The incident regarding the deactivation of your service despite your communication will also be reviewed in full. To assist us further, we would appreciate any additional details you can provide regarding the calls, including approximate times or specific concerns, so we can ensure a complete and fair review. We are committed to resolving this and will be in touch with you directly to gather this information.
We're grateful for your recognition of Tshifiwa — it’s always helpful to know when team members are making a positive impact. We’ll be sure to pass on your compliment, and we are actively working to ensure the same level of service is delivered consistently across our team.