Horrible Customer Service - Surf4Life is a ****!!!!

Surf4Life is a HORRIBLE service provider for Fibre to home and Wi-Fi connection. I totally regret taking them on as a SERVICE PROVIDER for my fibre to home at Westview Security Estate, we've had no Wi-Fi for the past week since Saturday the 15th of July. Yet we are not discounted or given an additional free week of coverage due to the "maintenance of the fibre cables" they've been doing since last week. To top it all off some of us work from home and rely heavily on the internet connection that we are NOT receiving. There's no ETA or proper communication, their WhatsApp BOT is not useful as it keeps redirecting you to the main menu options doesn't matter what option you select. It is 09:40 and the Service providers or Contractors are still not on site. When they do eventually get here IF they do get here today, they will be here for 2hrs or less than gone again. BUT here they "claim" to be working around the clock to try to resolve our connection outage, but they are simply not. Last week Saturday I watched them take a 2hr tea break and even longer lunch. When you try to speak to the technicians on site, to try ask what the issue is or when they estimate it will take them to resolve the problem, they ignore you. My Wi-Fi connection was working perfectly fine before they came to dig up cables and disrupt the connection. I am extremely appalled and disappointed by the lack of service and inconsistency I have experienced as a Surf4Life customer. I would NEVER RECOMMEND them as a Service Provider to anyone. DO BETTER SURF4LIFE!!!!