HORRIBLE CUSTOMER SERVICE : SURF4LIFE

Horrible customer service! I have been without internet connection for the past 4 days now. The technician came in on the 3rd day to “resolve the issue”, did not even explain what the issue was. He kept pacing around and looking like he doesn’t know what he is doing. After an hour , he up and left without even saying he was leaving. Left the fiber box open with wires hanging. My toddler pulled on one of the hanging wires and broke it. Been calling and sending emails all day yesterday and today to try get the issue resolved, everytime a call is answered it’s like I’m logging a call for the first time. Absolute nonsense. No one has showed up, it’s now 18h09 on the 4th day ! FOURTH! I am absolutely livid. Their service is poor, they don’t take customers seriously