TS
Tshegofatso S
1 reviews | Active since Sept 2017
06 Nov 2024, 13:10
Horrible customer service
The worst service provider ever when it comes to WI-FI I am going for 6 days now with no Wi-Fi yet I pay religiously every month
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Replies (1)
Surf4Life's replyOfficial
22 Nov 2024, 12:49Hi Tshegofatso
We can fully appreciate how frustrating it must be to have paid for a service you couldn’t access when you needed it most, we want to assure you that all the frustration felt by residents, is shared with Surf4Life. The recent outage to was not due to cable theft. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts.
We truly value your feedback and your business, and we would love to make things right.
We can fully appreciate how frustrating it must be to have paid for a service you couldn’t access when you needed it most, we want to assure you that all the frustration felt by residents, is shared with Surf4Life. The recent outage to was not due to cable theft. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts.
We truly value your feedback and your business, and we would love to make things right.
Surf4Life's reply22 Nov 2024, 12:49
Official
Hi Tshegofatso
We can fully appreciate how frustrating it must be to have paid for a service you couldn’t access when you needed it most, we want to assure you that all the frustration felt by residents, is shared with Surf4Life. The recent outage to was not due to cable theft. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts.
We truly value your feedback and your business, and we would love to make things right.
We can fully appreciate how frustrating it must be to have paid for a service you couldn’t access when you needed it most, we want to assure you that all the frustration felt by residents, is shared with Surf4Life. The recent outage to was not due to cable theft. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts.
We truly value your feedback and your business, and we would love to make things right.