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nhlamulo P
1 reviews | Active since May 2022
31 May 2022, 10:21
Horrible customer service
Our internet wire got broken on the 28th May and we called and we were told Technicians do not work on weekends and they can only come on Monday which we understand but yesterday we called and waited the whole day for a simple quotation mind you we have paid for our monthly premium but we do not have internet even today we are still waiting for quotation I mean who does that now we don't have the service that we have paid for yesterday we spent our money calling and calling and we were told the supervisor will call us back which they never did to this day we are still waiting for a simple quotation My advice stay away from surf4life 😠😡 👿
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Replies (2)
Surf4Life's replyOfficial
01 Jun 2022, 11:59Hi Nhlamulo.
Thank you for reaching out to us.
We received your ticket on the 28th of May (Saturday). Please note that like most ISP's, our finance team is only available Monday to Friday, 08:00 to 17:00. Fortunately, our finance department was able to attend to the ticket first thing on Monday to generate a quote. By Tuesday afternoon the quote had been sent, paid and invoiced and the Fibre team was immediately booked for the repair. Our technician was able to arrange with you and book the repair of the Fibre cable for Wednesday. Please note that there is a standard SLA time for Fibre faults of 3 business days, this is so that the process of invoicing and booking of a Fibre team can be arranged.
Should you require any further assistance, please do not hesitate to contact us by emailing *** or get in touch with our 24/7 technical service desk on *** or *** and we will gladly assist.
Warm Regards
S4L
Thank you for reaching out to us.
We received your ticket on the 28th of May (Saturday). Please note that like most ISP's, our finance team is only available Monday to Friday, 08:00 to 17:00. Fortunately, our finance department was able to attend to the ticket first thing on Monday to generate a quote. By Tuesday afternoon the quote had been sent, paid and invoiced and the Fibre team was immediately booked for the repair. Our technician was able to arrange with you and book the repair of the Fibre cable for Wednesday. Please note that there is a standard SLA time for Fibre faults of 3 business days, this is so that the process of invoicing and booking of a Fibre team can be arranged.
Should you require any further assistance, please do not hesitate to contact us by emailing *** or get in touch with our 24/7 technical service desk on *** or *** and we will gladly assist.
Warm Regards
S4L
Surf4Life's reply01 Jun 2022, 11:59
Official
Hi Nhlamulo.
Thank you for reaching out to us.
We received your ticket on the 28th of May (Saturday). Please note that like most ISP's, our finance team is only available Monday to Friday, 08:00 to 17:00. Fortunately, our finance department was able to attend to the ticket first thing on Monday to generate a quote. By Tuesday afternoon the quote had been sent, paid and invoiced and the Fibre team was immediately booked for the repair. Our technician was able to arrange with you and book the repair of the Fibre cable for Wednesday. Please note that there is a standard SLA time for Fibre faults of 3 business days, this is so that the process of invoicing and booking of a Fibre team can be arranged.
Should you require any further assistance, please do not hesitate to contact us by emailing *** or get in touch with our 24/7 technical service desk on *** or *** and we will gladly assist.
Warm Regards
S4L
Thank you for reaching out to us.
We received your ticket on the 28th of May (Saturday). Please note that like most ISP's, our finance team is only available Monday to Friday, 08:00 to 17:00. Fortunately, our finance department was able to attend to the ticket first thing on Monday to generate a quote. By Tuesday afternoon the quote had been sent, paid and invoiced and the Fibre team was immediately booked for the repair. Our technician was able to arrange with you and book the repair of the Fibre cable for Wednesday. Please note that there is a standard SLA time for Fibre faults of 3 business days, this is so that the process of invoicing and booking of a Fibre team can be arranged.
Should you require any further assistance, please do not hesitate to contact us by emailing *** or get in touch with our 24/7 technical service desk on *** or *** and we will gladly assist.
Warm Regards
S4L
nP
nhlamulo P's updateReviewer Update
01 Jun 2022, 12:33I understand everything you are saying but how may times did we call you guys and how many emails did w send for you to send us a quote next time just update us in everything you are still doing. Even yesterday we called you before that quote was sent
So next time just update us it will make the process easy not to wait for us to call you
So next time just update us it will make the process easy not to wait for us to call you
nP
nhlamulo P's update01 Jun 2022, 12:33
Reviewer Update
I understand everything you are saying but how may times did we call you guys and how many emails did w send for you to send us a quote next time just update us in everything you are still doing. Even yesterday we called you before that quote was sent
So next time just update us it will make the process easy not to wait for us to call you
So next time just update us it will make the process easy not to wait for us to call you