JM
Jabulile M
1 reviews | Active since Jan 2020
25 Jul 2022, 08:32
Horrible connection and poor customer service.
Horrible connection and poor customer service. Totally unreliable. Every now and then, too often, we don’t have connection in Alberton Sky City, we work from home but it seems to not bother them at all. I’ve been trying to also change a debit order date to no response. All they do is generate a ticket and never respond despite the many times you follow up. Connection has always been an issue! Can’t wait to leave these people.
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Surf4Life's replyOfficial
25 Jul 2022, 15:58Good day Jabulile
Thank you for reaching out to us
The upstream provider for Sky City had to do emergency maintenance, to repair their fiber infrastructure that was damaged due to vandalism. The emergency maintenance had to be done as quick as possible to avoid any unnecessary and lengthy future down time.
We do apologize for any inconvenience caused by this. Fortunately, the repairs were completed earlier today. Kindly reboot your router and you should be able to connect.
Should you require any further technical assistance, please log a ticket with our service desk on ***.
Should you wish for us to assist you with setting up a debit order, kindly email us at ***
Kind Regards,
S4L
Thank you for reaching out to us
The upstream provider for Sky City had to do emergency maintenance, to repair their fiber infrastructure that was damaged due to vandalism. The emergency maintenance had to be done as quick as possible to avoid any unnecessary and lengthy future down time.
We do apologize for any inconvenience caused by this. Fortunately, the repairs were completed earlier today. Kindly reboot your router and you should be able to connect.
Should you require any further technical assistance, please log a ticket with our service desk on ***.
Should you wish for us to assist you with setting up a debit order, kindly email us at ***
Kind Regards,
S4L
Surf4Life's reply25 Jul 2022, 15:58
Official
Good day Jabulile
Thank you for reaching out to us
The upstream provider for Sky City had to do emergency maintenance, to repair their fiber infrastructure that was damaged due to vandalism. The emergency maintenance had to be done as quick as possible to avoid any unnecessary and lengthy future down time.
We do apologize for any inconvenience caused by this. Fortunately, the repairs were completed earlier today. Kindly reboot your router and you should be able to connect.
Should you require any further technical assistance, please log a ticket with our service desk on ***.
Should you wish for us to assist you with setting up a debit order, kindly email us at ***
Kind Regards,
S4L
Thank you for reaching out to us
The upstream provider for Sky City had to do emergency maintenance, to repair their fiber infrastructure that was damaged due to vandalism. The emergency maintenance had to be done as quick as possible to avoid any unnecessary and lengthy future down time.
We do apologize for any inconvenience caused by this. Fortunately, the repairs were completed earlier today. Kindly reboot your router and you should be able to connect.
Should you require any further technical assistance, please log a ticket with our service desk on ***.
Should you wish for us to assist you with setting up a debit order, kindly email us at ***
Kind Regards,
S4L