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Benny B
1 reviews | Active since May 2023
21 Nov 2024, 08:50
Hi , name is Benny I reside in sky city, Surf4life is the worst wifi provider currently available on the market, recently we experienced a network disconnection for 7 days and they did not provide feedback as an alternative we spent airtime calling their
Hi , name is Benny I reside in sky city, Surf4life is the worst wifi provider currently available on the market, recently we experienced a network disconnection for 7 days and they did not provide feedback as an alternative we spent airtime calling their call center which was not helpful in providing an update . today i called again as their wifi is down yet again s4lsup-*** its really sad that my rights as a consumer are taking for granted
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Surf4Life's replyOfficial
02 Dec 2024, 14:06Hi Benny
Thank you for liaising with our Customer Care team during your recent service disruption. We truly appreciate your patience and understanding throughout the process. We always strive to provide the best possible service to our customers. However, it's important to note that fiber is typically a best-effort service, and no service provider can guarantee 100% uptime. Unfortunately, some of the circumstances that caused this disruption were unforeseen and beyond our control.
Thank you for liaising with our Customer Care team during your recent service disruption. We truly appreciate your patience and understanding throughout the process. We always strive to provide the best possible service to our customers. However, it's important to note that fiber is typically a best-effort service, and no service provider can guarantee 100% uptime. Unfortunately, some of the circumstances that caused this disruption were unforeseen and beyond our control.
We remain dedicated to resolving any outstanding issues and preventing similar disruptions in the future.
we would welcome the opportunity to restore your confidence is us
we would welcome the opportunity to restore your confidence is us
Surf4Life's reply02 Dec 2024, 14:06
Official
Hi Benny
Thank you for liaising with our Customer Care team during your recent service disruption. We truly appreciate your patience and understanding throughout the process. We always strive to provide the best possible service to our customers. However, it's important to note that fiber is typically a best-effort service, and no service provider can guarantee 100% uptime. Unfortunately, some of the circumstances that caused this disruption were unforeseen and beyond our control.
Thank you for liaising with our Customer Care team during your recent service disruption. We truly appreciate your patience and understanding throughout the process. We always strive to provide the best possible service to our customers. However, it's important to note that fiber is typically a best-effort service, and no service provider can guarantee 100% uptime. Unfortunately, some of the circumstances that caused this disruption were unforeseen and beyond our control.
We remain dedicated to resolving any outstanding issues and preventing similar disruptions in the future.
we would welcome the opportunity to restore your confidence is us
we would welcome the opportunity to restore your confidence is us