MT
Mpendulo T
1 reviews | Active since Jun 2022
05 Jan 2026, 15:56
Frustrating Experience with Surf4Life WiFi
ABSOLUTE DISASTER with Surf4Life Wi-Fi 🚨
Ticket #***
DO NOT TRUST Surf for Life Wi-Fi! I've been without internet since Dec 19th. Emails, calls, promises - they've failed me.
Timeline: - Dec 19: Wi-Fi stopped working - Dec 26: Sent email (was on holiday) - Dec 26: Got response - Dec 29: Assigned to technician Thomas, NO CONTACT - Jun 2: Called, got a 'we'll follow up' response. RADIO SILENCE.
Need Wi-Fi for work, can't work from home. Unacceptable service. NO updates, NO apologies. Thomas, if you're reading this - GET IN TOUCH!
1/5 stars. Worst service experience. Would not recommend to my worst enemy.
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Surf4Life's replyOfficial
19 Jan 2026, 15:40Hi MpenduloWe regret for the frustration and inconvenience caused by the prolonged connectivity issue and the lack of communication you experienced. We acknowledge that this fell short of the service standard we aim to provide, particularly given the impact on your ability to work from home. Thank you for taking our call and allowing us the opportunity to investigate and resolve the issue. We can confirm that a technician has since visited your unit and that your services have been successfully restored and reconnected. Your feedback regarding the delays and communication gaps has been taken seriously and escalated internally for review to prevent a recurrence. We appreciate you bringing this matter to our attention and allowing us the opportunity to resolve it. Should you experience any further issues, please do not hesitate to contact us directly so we can assist promptly.
Surf4Life's reply19 Jan 2026, 15:40
Official
Hi MpenduloWe regret for the frustration and inconvenience caused by the prolonged connectivity issue and the lack of communication you experienced. We acknowledge that this fell short of the service standard we aim to provide, particularly given the impact on your ability to work from home. Thank you for taking our call and allowing us the opportunity to investigate and resolve the issue. We can confirm that a technician has since visited your unit and that your services have been successfully restored and reconnected. Your feedback regarding the delays and communication gaps has been taken seriously and escalated internally for review to prevent a recurrence. We appreciate you bringing this matter to our attention and allowing us the opportunity to resolve it. Should you experience any further issues, please do not hesitate to contact us directly so we can assist promptly.