TM
Tshishonga M
1 reviews | Active since Apr 2018
12 May 2023, 05:06
Frustrated Customer
If I could a 0 rating, I would.
Surf4life customer service is pathetic. My WiFi has been down for 5 days now & no matter how many e-mails to their customer care email address & tickets issued, they have not attended to my issue.
Calling their landline is also just useless as you will be on hold for over 45minutes than they hang up.
My wife & I couldn't work from home & my kids couldn't do research for homework BUT no one at Surf4life caree
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Replies (1)
Surf4Life's replyOfficial
18 May 2023, 16:24Good day Tshishonga
Thank you for reaching out to us. Firstly I would like to apologize for the delay in meeting our Service Level Agreement (SLA) on the ticket you raised with us (***). This ticket should have been resolved within 3 business days, as this is the SLA for Fibre Fault. We understand that this has caused inconvenience and frustration for you and we take full responsibility for the situation.
We want to assure you that we are taking steps to prevent similar delays in the future. We are reviewing our processes and procedures to ensure that we meet our SLAs consistently and reliably.
We appreciate your business and value the trust you have placed in us. We will do everything in our power to make this right and ensure that we continue to meet your expectations in the future. Thank you for your understanding and please don't hesitate to contact us with any further concerns or questions. Sincerely,
S4L Customer Care
Thank you for reaching out to us. Firstly I would like to apologize for the delay in meeting our Service Level Agreement (SLA) on the ticket you raised with us (***). This ticket should have been resolved within 3 business days, as this is the SLA for Fibre Fault. We understand that this has caused inconvenience and frustration for you and we take full responsibility for the situation.
We want to assure you that we are taking steps to prevent similar delays in the future. We are reviewing our processes and procedures to ensure that we meet our SLAs consistently and reliably.
We appreciate your business and value the trust you have placed in us. We will do everything in our power to make this right and ensure that we continue to meet your expectations in the future. Thank you for your understanding and please don't hesitate to contact us with any further concerns or questions. Sincerely,
S4L Customer Care
Surf4Life's reply18 May 2023, 16:24
Official
Good day Tshishonga
Thank you for reaching out to us. Firstly I would like to apologize for the delay in meeting our Service Level Agreement (SLA) on the ticket you raised with us (***). This ticket should have been resolved within 3 business days, as this is the SLA for Fibre Fault. We understand that this has caused inconvenience and frustration for you and we take full responsibility for the situation.
We want to assure you that we are taking steps to prevent similar delays in the future. We are reviewing our processes and procedures to ensure that we meet our SLAs consistently and reliably.
We appreciate your business and value the trust you have placed in us. We will do everything in our power to make this right and ensure that we continue to meet your expectations in the future. Thank you for your understanding and please don't hesitate to contact us with any further concerns or questions. Sincerely,
S4L Customer Care
Thank you for reaching out to us. Firstly I would like to apologize for the delay in meeting our Service Level Agreement (SLA) on the ticket you raised with us (***). This ticket should have been resolved within 3 business days, as this is the SLA for Fibre Fault. We understand that this has caused inconvenience and frustration for you and we take full responsibility for the situation.
We want to assure you that we are taking steps to prevent similar delays in the future. We are reviewing our processes and procedures to ensure that we meet our SLAs consistently and reliably.
We appreciate your business and value the trust you have placed in us. We will do everything in our power to make this right and ensure that we continue to meet your expectations in the future. Thank you for your understanding and please don't hesitate to contact us with any further concerns or questions. Sincerely,
S4L Customer Care