BM
Boitumelo M
1 reviews | Active since Jan 2018
12 May 2023, 06:58
Fibre that never works
I am absolutely flabbergasted with Surf4life!!
Every month without fail after collecting monthly payments surf4life starts with its “technical issues “.
How can fibre be off for over 24hrs without no ETA? What do you have to say about yourselves?
I don’t want to even talk or mention about the unprofessional consultants and that stupid call centre that doesn’t have a QA or manager? Some one has to listen to those ********* calls from “trained technicians “
24 hrs and still no ETA how lovely it is when you working from home with a paid fibre that doesn’t work and now you have to buy Data awesome isn’t it?
They don’t even care to respond to these hello peter complaints.
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Surf4Life's replyOfficial
23 May 2023, 09:30Good day Boitumelo
We hope this message finds you well. We would like to take a moment to address an issue that may have affected your service recently. We understand that disruptions in connectivity can be frustrating, and we want to assure you that we are committed to resolving any issues as quickly as possible. In some cases, breaks in the upstream provider's network can occur, causing interruptions to your internet service. In the case of Sky City, these breaks were due to vandalism and theft between Alberton and Alrode. While these breaks are beyond our control, we want to emphasize that we do everything within our power to maintain the pressure on the upstream provider to address and resolve the break as soon as possible.
Because an upstream provider must assess and repair the damage, we wont always receive an ETA as soon as we would prefer. In cases where there is down time, we press the upstream providers for ETA's or feedback every half hour until the issue is resolved. We understand the importance of reliable and uninterrupted internet service for your daily activities, and we apologize for any inconvenience this may have caused. We have a dedicated team always working closely with our upstream provider to ensure that they take immediate action to rectify the situation when it does occur. Please be assured that we closely monitor any progress and push for a speedy resolution when there is an issue. We understand how vital it is for you to have a stable internet connection, and we are committed to providing the best service possible.
We appreciate your patience and understanding during this time. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team. We are here to assist you and keep you updated on the progress.
Kind Regards
S4L Customer Care
We hope this message finds you well. We would like to take a moment to address an issue that may have affected your service recently. We understand that disruptions in connectivity can be frustrating, and we want to assure you that we are committed to resolving any issues as quickly as possible. In some cases, breaks in the upstream provider's network can occur, causing interruptions to your internet service. In the case of Sky City, these breaks were due to vandalism and theft between Alberton and Alrode. While these breaks are beyond our control, we want to emphasize that we do everything within our power to maintain the pressure on the upstream provider to address and resolve the break as soon as possible.
Because an upstream provider must assess and repair the damage, we wont always receive an ETA as soon as we would prefer. In cases where there is down time, we press the upstream providers for ETA's or feedback every half hour until the issue is resolved. We understand the importance of reliable and uninterrupted internet service for your daily activities, and we apologize for any inconvenience this may have caused. We have a dedicated team always working closely with our upstream provider to ensure that they take immediate action to rectify the situation when it does occur. Please be assured that we closely monitor any progress and push for a speedy resolution when there is an issue. We understand how vital it is for you to have a stable internet connection, and we are committed to providing the best service possible.
We appreciate your patience and understanding during this time. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team. We are here to assist you and keep you updated on the progress.
Kind Regards
S4L Customer Care
Surf4Life's reply23 May 2023, 09:30
Official
Good day Boitumelo
We hope this message finds you well. We would like to take a moment to address an issue that may have affected your service recently. We understand that disruptions in connectivity can be frustrating, and we want to assure you that we are committed to resolving any issues as quickly as possible. In some cases, breaks in the upstream provider's network can occur, causing interruptions to your internet service. In the case of Sky City, these breaks were due to vandalism and theft between Alberton and Alrode. While these breaks are beyond our control, we want to emphasize that we do everything within our power to maintain the pressure on the upstream provider to address and resolve the break as soon as possible.
Because an upstream provider must assess and repair the damage, we wont always receive an ETA as soon as we would prefer. In cases where there is down time, we press the upstream providers for ETA's or feedback every half hour until the issue is resolved. We understand the importance of reliable and uninterrupted internet service for your daily activities, and we apologize for any inconvenience this may have caused. We have a dedicated team always working closely with our upstream provider to ensure that they take immediate action to rectify the situation when it does occur. Please be assured that we closely monitor any progress and push for a speedy resolution when there is an issue. We understand how vital it is for you to have a stable internet connection, and we are committed to providing the best service possible.
We appreciate your patience and understanding during this time. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team. We are here to assist you and keep you updated on the progress.
Kind Regards
S4L Customer Care
We hope this message finds you well. We would like to take a moment to address an issue that may have affected your service recently. We understand that disruptions in connectivity can be frustrating, and we want to assure you that we are committed to resolving any issues as quickly as possible. In some cases, breaks in the upstream provider's network can occur, causing interruptions to your internet service. In the case of Sky City, these breaks were due to vandalism and theft between Alberton and Alrode. While these breaks are beyond our control, we want to emphasize that we do everything within our power to maintain the pressure on the upstream provider to address and resolve the break as soon as possible.
Because an upstream provider must assess and repair the damage, we wont always receive an ETA as soon as we would prefer. In cases where there is down time, we press the upstream providers for ETA's or feedback every half hour until the issue is resolved. We understand the importance of reliable and uninterrupted internet service for your daily activities, and we apologize for any inconvenience this may have caused. We have a dedicated team always working closely with our upstream provider to ensure that they take immediate action to rectify the situation when it does occur. Please be assured that we closely monitor any progress and push for a speedy resolution when there is an issue. We understand how vital it is for you to have a stable internet connection, and we are committed to providing the best service possible.
We appreciate your patience and understanding during this time. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team. We are here to assist you and keep you updated on the progress.
Kind Regards
S4L Customer Care