NM
Neo M
1 reviews | Active since Dec 2022
10 Jul 2024, 14:46
fibre not working
My fiber has not been working for the past 3 days I have been calling to the call center with no help given .how long should this go on for why am i even paying for something that is not working to my advantage this is not fair can we get help can your technicians come fix this mess.
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Surf4Life's replyOfficial
30 Jul 2024, 11:26Hi Neo
Thank you for your feedback & taking our phone call. We understand how frustrating it can be to go without internet, we are taking steps to improve our communication and response times. We recognize the importance of communication and are taking steps to improve our updates to customers during such outages.
Please note that these resolution times are in accordance with our SLA and are subject to the nature and complexity of the issue, as well as the availability of resources. While we make every effort to meet these timelines, certain circumstances beyond our control may occasionally cause delays.
Thank you for your patience and understanding. We are committed to providing you with a better experience moving forward.
Thank you for your feedback & taking our phone call. We understand how frustrating it can be to go without internet, we are taking steps to improve our communication and response times. We recognize the importance of communication and are taking steps to improve our updates to customers during such outages.
Please note that these resolution times are in accordance with our SLA and are subject to the nature and complexity of the issue, as well as the availability of resources. While we make every effort to meet these timelines, certain circumstances beyond our control may occasionally cause delays.
Thank you for your patience and understanding. We are committed to providing you with a better experience moving forward.
Surf4Life's reply30 Jul 2024, 11:26
Official
Hi Neo
Thank you for your feedback & taking our phone call. We understand how frustrating it can be to go without internet, we are taking steps to improve our communication and response times. We recognize the importance of communication and are taking steps to improve our updates to customers during such outages.
Please note that these resolution times are in accordance with our SLA and are subject to the nature and complexity of the issue, as well as the availability of resources. While we make every effort to meet these timelines, certain circumstances beyond our control may occasionally cause delays.
Thank you for your patience and understanding. We are committed to providing you with a better experience moving forward.
Thank you for your feedback & taking our phone call. We understand how frustrating it can be to go without internet, we are taking steps to improve our communication and response times. We recognize the importance of communication and are taking steps to improve our updates to customers during such outages.
Please note that these resolution times are in accordance with our SLA and are subject to the nature and complexity of the issue, as well as the availability of resources. While we make every effort to meet these timelines, certain circumstances beyond our control may occasionally cause delays.
Thank you for your patience and understanding. We are committed to providing you with a better experience moving forward.