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Good day

Thank you for reaching out, and we can fully appreciate how frustrating it must be to have paid for a service you couldn’t access when you needed it most.Firstly we want to assure you that all the frustration felt by residents, is shared with Surf4Life.

We would like to remind the client that that fibre service is typically a best-effort service, and no service provider can guarantee 100% uptime. We are committed to improving our service, but there may be occasional factors beyond our control that affect performance.

This is certainly not the level of service we strive to provide, and I deeply regret that we have not met your expectations.  please don't hesitate to let us know. We're here to ensure everything is running smoothly for you. Please advise if you are still having challenges