RC
Rhulani C
1 reviews | Active since Dec 2019
08 May 2024, 01:59
Failing to fix
From Monday the 29th April my WIFI had been down , I don’t know how many times I have called to report it , each and everyday they keep telling me that someone will come tomorrow morning and it is a same story everyday. They seem not to care about my problem. I have paid and whenever I asked them about days wasn’t using internet they say they can’t do anything about it
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Surf4Life's replyOfficial
10 May 2024, 13:05Hi Rhulani
Your frustration is completely understandable. We regret that we haven't been able to meet your expectations in terms of SLA and customer service experienced. Additionally, we will review our processes & your ticket(***) in question to improve our customer service and response times. Regarding the days when your internet was unavailable, compensation for service disruptions is not possible. Our policy is aligned with industry standards, Please review our Terms & Conditions and refer to clause 13 for more details on our website www.surf4life.co.za
Rest assured, we prioritize comprehensive training for our staff members, especially in cases where protocols and procedures were not followed. This approach equips them with the necessary skills to address all customer concerns satisfactorily.
Thank you for bringing this matter to our attention.
Your frustration is completely understandable. We regret that we haven't been able to meet your expectations in terms of SLA and customer service experienced. Additionally, we will review our processes & your ticket(***) in question to improve our customer service and response times. Regarding the days when your internet was unavailable, compensation for service disruptions is not possible. Our policy is aligned with industry standards, Please review our Terms & Conditions and refer to clause 13 for more details on our website www.surf4life.co.za
Rest assured, we prioritize comprehensive training for our staff members, especially in cases where protocols and procedures were not followed. This approach equips them with the necessary skills to address all customer concerns satisfactorily.
Thank you for bringing this matter to our attention.
Surf4Life's reply10 May 2024, 13:05
Official
Hi Rhulani
Your frustration is completely understandable. We regret that we haven't been able to meet your expectations in terms of SLA and customer service experienced. Additionally, we will review our processes & your ticket(***) in question to improve our customer service and response times. Regarding the days when your internet was unavailable, compensation for service disruptions is not possible. Our policy is aligned with industry standards, Please review our Terms & Conditions and refer to clause 13 for more details on our website www.surf4life.co.za
Rest assured, we prioritize comprehensive training for our staff members, especially in cases where protocols and procedures were not followed. This approach equips them with the necessary skills to address all customer concerns satisfactorily.
Thank you for bringing this matter to our attention.
Your frustration is completely understandable. We regret that we haven't been able to meet your expectations in terms of SLA and customer service experienced. Additionally, we will review our processes & your ticket(***) in question to improve our customer service and response times. Regarding the days when your internet was unavailable, compensation for service disruptions is not possible. Our policy is aligned with industry standards, Please review our Terms & Conditions and refer to clause 13 for more details on our website www.surf4life.co.za
Rest assured, we prioritize comprehensive training for our staff members, especially in cases where protocols and procedures were not followed. This approach equips them with the necessary skills to address all customer concerns satisfactorily.
Thank you for bringing this matter to our attention.