TM
Tebogo M
1 reviews | Active since Nov 2018
03 Nov 2023, 10:49
extremely uphaulling service
I’m extremely uphauled by your service.
Technicians came to our area and for some reason disrupted my connection when they were doing whatever it is they were assigned to do.
Firstly, I work from Home and cannot afford any unnecessary disconnections.
I have been calling the call centre with no success.
I spoke to a Danien Hutchson who is supposed to be a Team Leader, I’m yet to get feedback from him.
I’m incurring extra cost since I have to purchase Data while I pay my subscription with No FAIL.
Is this fair, your technicians messed up now I’m paying the price.
Who is going to reimburse me for all the data I have been purchasing since the disruption.
Can this matter be sorted as this is really inconveniencing me.
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Replies (1)
Surf4Life's replyOfficial
21 Nov 2023, 11:28 Hi, Tebogo Mthethwa
Thank you for reaching out to us and taking our call. With the feedback given, We believe that the service is running smoothly and seamlessly. Your satisfaction is important to us, and we appreciate your patience as we work to address your needs.
Your feedback is instrumental in shaping our ongoing efforts to enhance the quality of our services. The experience you came across is not reflective of the level of service we aim to provide, especially considering your work-from-home situation. I understand the critical nature of a stable connection.
Upon reviewing your unit, and the equipment in your unit, we can observe a healthy connection and session on your router, indicating that your FTTH service is operating optimally.
Regards.
Thank you for reaching out to us and taking our call. With the feedback given, We believe that the service is running smoothly and seamlessly. Your satisfaction is important to us, and we appreciate your patience as we work to address your needs.
Your feedback is instrumental in shaping our ongoing efforts to enhance the quality of our services. The experience you came across is not reflective of the level of service we aim to provide, especially considering your work-from-home situation. I understand the critical nature of a stable connection.
Upon reviewing your unit, and the equipment in your unit, we can observe a healthy connection and session on your router, indicating that your FTTH service is operating optimally.
Regards.
Surf4Life's reply21 Nov 2023, 11:28
Official
Hi, Tebogo Mthethwa
Thank you for reaching out to us and taking our call. With the feedback given, We believe that the service is running smoothly and seamlessly. Your satisfaction is important to us, and we appreciate your patience as we work to address your needs.
Your feedback is instrumental in shaping our ongoing efforts to enhance the quality of our services. The experience you came across is not reflective of the level of service we aim to provide, especially considering your work-from-home situation. I understand the critical nature of a stable connection.
Upon reviewing your unit, and the equipment in your unit, we can observe a healthy connection and session on your router, indicating that your FTTH service is operating optimally.
Regards.
Thank you for reaching out to us and taking our call. With the feedback given, We believe that the service is running smoothly and seamlessly. Your satisfaction is important to us, and we appreciate your patience as we work to address your needs.
Your feedback is instrumental in shaping our ongoing efforts to enhance the quality of our services. The experience you came across is not reflective of the level of service we aim to provide, especially considering your work-from-home situation. I understand the critical nature of a stable connection.
Upon reviewing your unit, and the equipment in your unit, we can observe a healthy connection and session on your router, indicating that your FTTH service is operating optimally.
Regards.