Extremely Poor Service, No Communication, Constant Outages

I am extremely disappointed with Surf4Life’s service and complete lack of urgency in resolving faults.

Since moving to my new estate, I have experienced repeated internet problems. Most recently, I have had no internet connection since Wednesday night, and despite countless calls and support requests, I have received no clear feedback and not even an estimated time for resolution. The lack of communication is unacceptable.

This is not the first time Surf4Life has shown serious delays in attending to faults. In November 2025, I reported an issue on the 1st, and it took almost two weeks before a technician arrived. In December 2025, another ticket was opened, allocated to a technician, and yet there was still no timely response.

What makes this even more frustrating is that customers are expected to pay full monthly fees even when the service is unusable for extended periods.

I have always trusted Surf4Life and even recommended them to my tenants on another estate where I own property. Unfortunately, my confidence has completely faded. Many homeowners are now raising the same concerns, and it seems the service has become worse since the involvement/union between Surf4Life and Frogfoot. Whatever the reason, the end result is that residents are left without reliable connectivity and without answers.

With an upcoming annual general meeting on 21 February, I will be supporting a motion to allow other service providers in the estate, as I do not want my tenants and other residents to experience the same ongoing frustrations.

Surf4Life’s current service is simply unacceptable, and I am seriously considering switching to a provider that values customers’ time, money, and basic connectivity.