LT
Lesedi T
1 reviews | Active since Jun 2017
06 Nov 2024, 12:57
EXTREMELY DISSAPOINTED WITH SURF4LIFE SERVICE
I have been without internet from Surf4Life for 6 days now, and the experience has been incredibly frustrating. Despite multiple attempts to contact customer service, I have received no satisfactory response or resolution. As a paying customer, I expect reliable service and prompt support when issues arise. Unfortunately, Surf4Life has failed to meet these basic expectations. This prolonged outage has severely impacted my ability to work and stay connected. I demand a discount for this period of non-service and urge Surf4Life to address this issue immediately and improve their customer service. I am considering switching to another provider if this situation is not resolved soon.
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Surf4Life's replyOfficial
22 Nov 2024, 12:08 Thank you for reaching out to us
Firstly we want to assure you that all the frustration felt by residents, is shared with Surf4Life. The current outages to some residents is not due to cable theft. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts.
We would also like to clarify that no matter which service provider you are with, or who might be in Sky City, this affects all Fibre services, not only ours. We regret for the inconvenience this has caused, and we completely understand the frustration this has caused. Regarding your compensation request kindly send an email to our finance department ***
Again, our sincerest apologies for the frustration caused, we will do everything is our power to stop acts like this from happening in the community in the future, although this is extremely hard to combat.
Firstly we want to assure you that all the frustration felt by residents, is shared with Surf4Life. The current outages to some residents is not due to cable theft. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts.
We would also like to clarify that no matter which service provider you are with, or who might be in Sky City, this affects all Fibre services, not only ours. We regret for the inconvenience this has caused, and we completely understand the frustration this has caused. Regarding your compensation request kindly send an email to our finance department ***
Again, our sincerest apologies for the frustration caused, we will do everything is our power to stop acts like this from happening in the community in the future, although this is extremely hard to combat.
Surf4Life's reply22 Nov 2024, 12:08
Official
Thank you for reaching out to us
Firstly we want to assure you that all the frustration felt by residents, is shared with Surf4Life. The current outages to some residents is not due to cable theft. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts.
We would also like to clarify that no matter which service provider you are with, or who might be in Sky City, this affects all Fibre services, not only ours. We regret for the inconvenience this has caused, and we completely understand the frustration this has caused. Regarding your compensation request kindly send an email to our finance department ***
Again, our sincerest apologies for the frustration caused, we will do everything is our power to stop acts like this from happening in the community in the future, although this is extremely hard to combat.
Firstly we want to assure you that all the frustration felt by residents, is shared with Surf4Life. The current outages to some residents is not due to cable theft. It was intentional vandalism on various lines throughout Sky City. Nothing was ****** or taken. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts.
We would also like to clarify that no matter which service provider you are with, or who might be in Sky City, this affects all Fibre services, not only ours. We regret for the inconvenience this has caused, and we completely understand the frustration this has caused. Regarding your compensation request kindly send an email to our finance department ***
Again, our sincerest apologies for the frustration caused, we will do everything is our power to stop acts like this from happening in the community in the future, although this is extremely hard to combat.