Empty promises, it's been over a week without connection, and every time i call, I'm told that they've sent a technician to assist (3 consecutive days)

Hi Sipho

Upon reviewing your account, we can confirm that your service is currently active. Our records show that the service issue was officially reported on 29 September 2025 at 12:45 PM. In line with our Service Level Agreement (SLA), the matter was resolved within the stipulated time frame on the 02nd October 2025.

Additionally, our support team did reach out to confirm your availability for troubleshooting and technician dispatch.

We understand your concern regarding the perceived delay. Please note that we address and resolve service faults based on the date they are reported. If an issue is not reported immediately, it may extend the resolution timeline from the client's perspective, especially as our SLA is calculated on business days only.

We truly value all our clients and remain committed to providing fair and consistent service to everyone.