CL
Casandra L
1 reviews | Active since Jan 2025
03 Jan 2025, 10:06
Don’t use Surf4Life
If the platform allowed me to rate 0 stars, I would. Don’t ever use Surf4Life as your internet provider. We have now sat without wifi connection for 2 weeks. We have logged a ticket as suggested and we don’t get any follow up calls or emails to update us on the situation. Every time we phone the ticket gets moved to a new technician. Surf4Life, you promise “Continuous Connectivity” and you promise “Great Value and Service” as per your own personal website however cannot follow through on your promise. It shows that you are an irresponsible company and don’t know how to run or manage it right. Very disappointing
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Replies (1)Surf4Life's replyOfficial
10 Jan 2025, 09:07Hi Casandra
We regret the delays in addressing your issue. Your experience does not reflect the standard of service we aim to provide, and we can understand why this has been so disappointing. We take your feedback seriously.
We hope that we can rebuild your confidence in our services. We truly appreciate your patience and understanding as we worked to restore your connection and resolve this issue.
Thank you once again for your continued patience during this process. If you have any further concerns or questions, please feel free to reach out.
We regret the delays in addressing your issue. Your experience does not reflect the standard of service we aim to provide, and we can understand why this has been so disappointing. We take your feedback seriously.
We hope that we can rebuild your confidence in our services. We truly appreciate your patience and understanding as we worked to restore your connection and resolve this issue.
Thank you once again for your continued patience during this process. If you have any further concerns or questions, please feel free to reach out.
Surf4Life's reply10 Jan 2025, 09:07
Official
Hi Casandra
We regret the delays in addressing your issue. Your experience does not reflect the standard of service we aim to provide, and we can understand why this has been so disappointing. We take your feedback seriously.
We hope that we can rebuild your confidence in our services. We truly appreciate your patience and understanding as we worked to restore your connection and resolve this issue.
Thank you once again for your continued patience during this process. If you have any further concerns or questions, please feel free to reach out.
We regret the delays in addressing your issue. Your experience does not reflect the standard of service we aim to provide, and we can understand why this has been so disappointing. We take your feedback seriously.
We hope that we can rebuild your confidence in our services. We truly appreciate your patience and understanding as we worked to restore your connection and resolve this issue.
Thank you once again for your continued patience during this process. If you have any further concerns or questions, please feel free to reach out.
