AM
Anel M
1 reviews | Active since Mar 2022
28 May 2024, 17:20
Dont use surf4life
Please spare yourself the pain to use this company. There is NO support. Log the call on friday came by on monday reset the internet and left. Total time in house 2min. Told the call centre their is nothing wrong. Got home yesterday still nothing. Logged another call. Jayton van schalkwyk phoned me and said Their is nothing wrong but came out to look. Guess what he does even know his in the wrong house. So still nothing is working. They only work from 8 to 4 and not over weekends.so you must wait.
Helpful (0)
Replies (1)0
Replies (1)
Surf4Life's replyOfficial
26 Jun 2024, 10:52Hi Anel
Your feedback is important to us,We understand the challenges you faced with the recent support calls.We are also reviewing our processes to prevent such occurrences in the future with our agents and technicians. Please note:
Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
These timelines have been established in accordance with our SLA and are influenced by various factors,
Regards
Your feedback is important to us,We understand the challenges you faced with the recent support calls.We are also reviewing our processes to prevent such occurrences in the future with our agents and technicians. Please note:
Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
These timelines have been established in accordance with our SLA and are influenced by various factors,
Regards
Surf4Life's reply26 Jun 2024, 10:52
Official
Hi Anel
Your feedback is important to us,We understand the challenges you faced with the recent support calls.We are also reviewing our processes to prevent such occurrences in the future with our agents and technicians. Please note:
Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
These timelines have been established in accordance with our SLA and are influenced by various factors,
Regards
Your feedback is important to us,We understand the challenges you faced with the recent support calls.We are also reviewing our processes to prevent such occurrences in the future with our agents and technicians. Please note:
Technical Tickets: Resolution within 2 business days.
Fibre-related Tickets: Resolution within 3 business days.
These timelines have been established in accordance with our SLA and are influenced by various factors,
Regards