NB
Nokuzola B
1 reviews | Active since May 2017
06 Nov 2024, 13:18
Disgusting service
It’s been 5 days without internet at Sky City, the last time we got communication was yesterday in the morning. It’s really frustrating because we relying on them with work and school work, and one of our neighbours has been told that we won’t be compensated as if it’s our fault. We buy data while we have data so we spending money that we don’t and they don’t seem to care
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Replies (1)
Surf4Life's replyOfficial
22 Nov 2024, 12:46Hi Nokuzola
Thank you for taking the time to share your experience with us. Please be assured that we take your concerns seriously. The recent vandalism to our infrastructure has indeed caused significant disruptions, but we recognize that we failed to keep you adequately informed during this time. This is not the level of service we aim to provide, and we truly regret the inconvenience caused. All the frustration felt by residents, is shared with Surf4Life. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts. While we understand that this doesn’t change the inconvenience you’ve faced this was unforeseen and not within our control. We can fully appreciate how frustrating it must be to have paid for a service you couldn’t access when you needed it most.
we would appreciate the opportunity to make things right. Please feel free to reach out to us directly if you would like further assistance or have any ongoing issues.
Thank you for taking the time to share your experience with us. Please be assured that we take your concerns seriously. The recent vandalism to our infrastructure has indeed caused significant disruptions, but we recognize that we failed to keep you adequately informed during this time. This is not the level of service we aim to provide, and we truly regret the inconvenience caused. All the frustration felt by residents, is shared with Surf4Life. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts. While we understand that this doesn’t change the inconvenience you’ve faced this was unforeseen and not within our control. We can fully appreciate how frustrating it must be to have paid for a service you couldn’t access when you needed it most.
we would appreciate the opportunity to make things right. Please feel free to reach out to us directly if you would like further assistance or have any ongoing issues.
Surf4Life's reply22 Nov 2024, 12:46
Official
Hi Nokuzola
Thank you for taking the time to share your experience with us. Please be assured that we take your concerns seriously. The recent vandalism to our infrastructure has indeed caused significant disruptions, but we recognize that we failed to keep you adequately informed during this time. This is not the level of service we aim to provide, and we truly regret the inconvenience caused. All the frustration felt by residents, is shared with Surf4Life. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts. While we understand that this doesn’t change the inconvenience you’ve faced this was unforeseen and not within our control. We can fully appreciate how frustrating it must be to have paid for a service you couldn’t access when you needed it most.
we would appreciate the opportunity to make things right. Please feel free to reach out to us directly if you would like further assistance or have any ongoing issues.
Thank you for taking the time to share your experience with us. Please be assured that we take your concerns seriously. The recent vandalism to our infrastructure has indeed caused significant disruptions, but we recognize that we failed to keep you adequately informed during this time. This is not the level of service we aim to provide, and we truly regret the inconvenience caused. All the frustration felt by residents, is shared with Surf4Life. This was done deliberately to disrupt fibre services to the community. This is nearly impossible to combat, although we do try to take precautions and put measures in place to make it harder for ********* to commit such acts. While we understand that this doesn’t change the inconvenience you’ve faced this was unforeseen and not within our control. We can fully appreciate how frustrating it must be to have paid for a service you couldn’t access when you needed it most.
we would appreciate the opportunity to make things right. Please feel free to reach out to us directly if you would like further assistance or have any ongoing issues.