PN
Pfarelo N
1 reviews | Active since Jun 2023
16 Jul 2024, 13:42
Disconnected for a week
Poor customer service, I have been disconnected since last week Wednesday, login calls with no help meaning I paid for nothing this month, when I call they told they have a lot of ticket to attend too, I don’t understand how is that my problem as a customer.
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Replies (1)
Surf4Life's replyOfficial
30 Jul 2024, 16:24Hi Pfarelo
Thank you for reaching out and sharing your concerns. We understand the frustration of being without service, especially when you’re relying on it for essential tasks. Please note unforeseen circumstances contributed to the extended resolution time as fibre is a best effort service. To mitigate this, we expedited an additional team to ensure that the resolution process is accelerated and to minimize further delays.
We appreciate your patience and are here to assist with any further concerns you may have. We understand the importance of value for money and are committed to improving our service to better meet your expectations.
Regards
Thank you for reaching out and sharing your concerns. We understand the frustration of being without service, especially when you’re relying on it for essential tasks. Please note unforeseen circumstances contributed to the extended resolution time as fibre is a best effort service. To mitigate this, we expedited an additional team to ensure that the resolution process is accelerated and to minimize further delays.
We appreciate your patience and are here to assist with any further concerns you may have. We understand the importance of value for money and are committed to improving our service to better meet your expectations.
Regards
Surf4Life's reply30 Jul 2024, 16:24
Official
Hi Pfarelo
Thank you for reaching out and sharing your concerns. We understand the frustration of being without service, especially when you’re relying on it for essential tasks. Please note unforeseen circumstances contributed to the extended resolution time as fibre is a best effort service. To mitigate this, we expedited an additional team to ensure that the resolution process is accelerated and to minimize further delays.
We appreciate your patience and are here to assist with any further concerns you may have. We understand the importance of value for money and are committed to improving our service to better meet your expectations.
Regards
Thank you for reaching out and sharing your concerns. We understand the frustration of being without service, especially when you’re relying on it for essential tasks. Please note unforeseen circumstances contributed to the extended resolution time as fibre is a best effort service. To mitigate this, we expedited an additional team to ensure that the resolution process is accelerated and to minimize further delays.
We appreciate your patience and are here to assist with any further concerns you may have. We understand the importance of value for money and are committed to improving our service to better meet your expectations.
Regards