NM
Nelisiwe M
1 reviews | Active since Aug 2023
02 Aug 2024, 14:27
Disappointed with S4L
I’ve had the problem with my internet for the past 7 days the matter was reported since it was on Friday l was told that no technicians over the weekend.I kept on calling on Thursday after the week the technician arrived and he told me that the problem was not the fibre but with the router it needed to be changed and he doesn’t have any.The next day the technician came with the router only to find out that the router doesn’t have a problem.Lm so frustrated because that means lm going to spend another weekend without an internet.l’ve been trying to call the call centre,there’s no answer.Pathetic customer service from S4L
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Surf4Life's replyOfficial
08 Aug 2024, 12:13Hi Nelisiwe
We are currently reviewing the situation to ensure that the appropriate steps are taken to address the problem. Your case was escalated to our senior network engineer and then project manager to expedite a resolution.
In the meantime, we are arranging for a follow-up to reassess the issue and will keep you updated on the progress.
We understand the inconvenience caused by the delays and the lack of timely updates. Thank you for your patience as we work towards a permanent solution.
Regards
We are currently reviewing the situation to ensure that the appropriate steps are taken to address the problem. Your case was escalated to our senior network engineer and then project manager to expedite a resolution.
In the meantime, we are arranging for a follow-up to reassess the issue and will keep you updated on the progress.
We understand the inconvenience caused by the delays and the lack of timely updates. Thank you for your patience as we work towards a permanent solution.
Regards
Surf4Life's reply08 Aug 2024, 12:13
Official
Hi Nelisiwe
We are currently reviewing the situation to ensure that the appropriate steps are taken to address the problem. Your case was escalated to our senior network engineer and then project manager to expedite a resolution.
In the meantime, we are arranging for a follow-up to reassess the issue and will keep you updated on the progress.
We understand the inconvenience caused by the delays and the lack of timely updates. Thank you for your patience as we work towards a permanent solution.
Regards
We are currently reviewing the situation to ensure that the appropriate steps are taken to address the problem. Your case was escalated to our senior network engineer and then project manager to expedite a resolution.
In the meantime, we are arranging for a follow-up to reassess the issue and will keep you updated on the progress.
We understand the inconvenience caused by the delays and the lack of timely updates. Thank you for your patience as we work towards a permanent solution.
Regards