Deceptive Review Practices & Zero Support

I am absolutely appalled by the service or lack thereof from Surf4Life. My fiber has been down for over 24 hours, my calls go unanswered, and the only response I get is an automated email quoting a "2-3 business day" resolution time. For a professional who pays for "Continuous Connectivity," this is a breach of contract.

More alarmingly, I want to warn the public about the "5-star" reviews you see for this company. It has come to my attention that Surf4Life actively manipulates their Hello Peter rating. They reach out to customers who have had bad experiences and offer them discounts or credits in exchange for changing their negative review to a positive one. This is deceptive marketing and a violation of the Consumer Protection Act.

If you are looking for an ISP that values truth and reliability, look elsewhere. Surf4Life would rather buy a good reputation than actually provide the service their customers pay for.

I am still without internet, still being ignored, and I will be reporting this deceptive review manipulation to ISPA and ICASA.