tN
terry N
1 reviews | Active since Jan 2019
30 Dec 2022, 12:30
cut off the service after making a payment
U20627 , Lion Pride .I made a payment on the 23th Dec, this morning when I woke up i decided to binge watch my series on Netflix. To my surprise there was no internet. i checked on my dashboard, it said my service had expired on the 30th, but funny enough, on the dashboard it says my last purchase was on the 23th Dec. i sent them an email, 6:38 a guy gave an instruction to JP to connect me. its 12:28, no internet connection. sent 2 follow up emails, this time no answer. this is the worst service provider i've dealt with. ignoring paying customers like that.
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Surf4Life's replyOfficial
23 Feb 2023, 12:01Good day Terry
Thank you for reaching out to us
Please note that you are making use of the Retail Voucher option for payment. When you log into your customer portal, please read the popup notifications closely, the retail method takes 2 business days to reflect. We make use of a third party paygate, so a retail payment needs to clear at your local Shoprite where the payment is made, then only does it reflect with the paygate and with us.
You will see there are 2 instant connection payment options on the portal, namely Debit or Credit card, or INSTANT EFT via OZOW. Should you make use of any one of these 2 mothods, we do not have to request a trace from netcash, your internet will automatically be connected within 5 minutes of purchasing.
Should you have any difficulties purchasing, please reach out to our agents to walk you through the process or email us on ***
Kind Regards,
Thank you for reaching out to us
Please note that you are making use of the Retail Voucher option for payment. When you log into your customer portal, please read the popup notifications closely, the retail method takes 2 business days to reflect. We make use of a third party paygate, so a retail payment needs to clear at your local Shoprite where the payment is made, then only does it reflect with the paygate and with us.
You will see there are 2 instant connection payment options on the portal, namely Debit or Credit card, or INSTANT EFT via OZOW. Should you make use of any one of these 2 mothods, we do not have to request a trace from netcash, your internet will automatically be connected within 5 minutes of purchasing.
Should you have any difficulties purchasing, please reach out to our agents to walk you through the process or email us on ***
Kind Regards,
Surf4Life's reply23 Feb 2023, 12:01
Official
Good day Terry
Thank you for reaching out to us
Please note that you are making use of the Retail Voucher option for payment. When you log into your customer portal, please read the popup notifications closely, the retail method takes 2 business days to reflect. We make use of a third party paygate, so a retail payment needs to clear at your local Shoprite where the payment is made, then only does it reflect with the paygate and with us.
You will see there are 2 instant connection payment options on the portal, namely Debit or Credit card, or INSTANT EFT via OZOW. Should you make use of any one of these 2 mothods, we do not have to request a trace from netcash, your internet will automatically be connected within 5 minutes of purchasing.
Should you have any difficulties purchasing, please reach out to our agents to walk you through the process or email us on ***
Kind Regards,
Thank you for reaching out to us
Please note that you are making use of the Retail Voucher option for payment. When you log into your customer portal, please read the popup notifications closely, the retail method takes 2 business days to reflect. We make use of a third party paygate, so a retail payment needs to clear at your local Shoprite where the payment is made, then only does it reflect with the paygate and with us.
You will see there are 2 instant connection payment options on the portal, namely Debit or Credit card, or INSTANT EFT via OZOW. Should you make use of any one of these 2 mothods, we do not have to request a trace from netcash, your internet will automatically be connected within 5 minutes of purchasing.
Should you have any difficulties purchasing, please reach out to our agents to walk you through the process or email us on ***
Kind Regards,