OT
Omphile T
1 reviews | Active since Jul 2023
18 Jul 2024, 12:57
Customer service
Surf4life has the worst customer service. We have been experiencing no internet connection with our Fibre since Sunday and we tried calling them since Monday but they have not done anything.
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Replies (2)OT
Omphile T's updateReviewer Update
18 Jul 2024, 16:53We have been calling since Monday about the Fibre issue. I have been getting
empty promises of Technicians being on their way to fix the issue but they
never come. I must say, your services are bad and I wouldn't recommend them
to anyone.
empty promises of Technicians being on their way to fix the issue but they
never come. I must say, your services are bad and I wouldn't recommend them
to anyone.
OT
Omphile T's update18 Jul 2024, 16:53
Reviewer Update
We have been calling since Monday about the Fibre issue. I have been getting
empty promises of Technicians being on their way to fix the issue but they
never come. I must say, your services are bad and I wouldn't recommend them
to anyone.
empty promises of Technicians being on their way to fix the issue but they
never come. I must say, your services are bad and I wouldn't recommend them
to anyone.
Surf4Life's replyOfficial
30 Jul 2024, 16:48Hi Omphile
We understand how critical reliable internet service is, and it’s concerning to learn about the delays and unmet promises regarding technician visits. Please be assured that this matter is being taken seriously. Your feedback is invaluable in helping us identify and resolve areas where we need to improve. We acknowledge that our customer support did not meet your expectations, and we regret the lack of timely responses and effective resolutions. This is not reflective of the standards we aim to uphold.
We value your input and hope to have the opportunity to restore your confidence in the future.
Thank you for bringing this to our attention.
We understand how critical reliable internet service is, and it’s concerning to learn about the delays and unmet promises regarding technician visits. Please be assured that this matter is being taken seriously. Your feedback is invaluable in helping us identify and resolve areas where we need to improve. We acknowledge that our customer support did not meet your expectations, and we regret the lack of timely responses and effective resolutions. This is not reflective of the standards we aim to uphold.
We value your input and hope to have the opportunity to restore your confidence in the future.
Thank you for bringing this to our attention.
Surf4Life's reply30 Jul 2024, 16:48
Official
Hi Omphile
We understand how critical reliable internet service is, and it’s concerning to learn about the delays and unmet promises regarding technician visits. Please be assured that this matter is being taken seriously. Your feedback is invaluable in helping us identify and resolve areas where we need to improve. We acknowledge that our customer support did not meet your expectations, and we regret the lack of timely responses and effective resolutions. This is not reflective of the standards we aim to uphold.
We value your input and hope to have the opportunity to restore your confidence in the future.
Thank you for bringing this to our attention.
We understand how critical reliable internet service is, and it’s concerning to learn about the delays and unmet promises regarding technician visits. Please be assured that this matter is being taken seriously. Your feedback is invaluable in helping us identify and resolve areas where we need to improve. We acknowledge that our customer support did not meet your expectations, and we regret the lack of timely responses and effective resolutions. This is not reflective of the standards we aim to uphold.
We value your input and hope to have the opportunity to restore your confidence in the future.
Thank you for bringing this to our attention.